Dental School Access Coordinator

Lyon College•Little Rock, AR

1d•$18 - $20•Onsite

About The Position

The Dental School Access Coordinator serves as the primary front-office point of contact for the Lyon College School of Dental Medicine Clinics. This position is responsible for answering incoming telephone calls, greeting patients and visitors, coordinating access to the appropriate faculty, staff, students, and departments, and supporting efficient front-desk operations. The Access Coordinator helps ensure a professional, courteous, and responsive experience for patients and visitors while supporting appointment communication, message accuracy, and daily administrative workflow. This position reports to the LCSDM Clinic Manager and supports the overall operations of the clinical enterprise. Advertisement: Lyon College School of Dental Medicine seeks a professional, service-oriented Access Coordinator to serve as the primary front-office contact for patients, visitors, students, and clinic personnel. The ideal candidate will have strong telephone communication, customer service, and organizational skills, with the ability to manage high call volume, route inquiries accurately, and support efficient clinic operations in a fast-paced environment.

Requirements

Excellent verbal communication skills and professional telephone etiquette.
Ability to manage multiple incoming calls and inquiries while maintaining accuracy, responsiveness, and courtesy.
Strong interpersonal and customer service skills, with the ability to interact professionally with patients, students, faculty, staff, and visitors.
Ability to route calls and messages appropriately and exercise sound judgment in determining urgency and proper contacts.
Strong organizational skills and attention to detail in handling messages, appointment inquiries, and routine administrative tasks.
Basic computer proficiency and ability to learn clinic scheduling, messaging, and administrative systems quickly.
Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
Ability to remain calm, professional, and service-oriented in a busy clinical and academic environment.
High school diploma or GED required; associate degree preferred.
Prior front desk, patient access, customer service, or administrative support experience required; experience in a healthcare, dental, or academic setting preferred.
Basic proficiency in Microsoft Office and ability to learn dental clinic or practice-management software.
Strong written and verbal communication skills required, with the ability to follow institutional policies, front-office procedures, and confidentiality requirements.
Ability to sit or stand for extended periods; frequent use of telephone and computer; ability to perform repetitive hand motions related to typing and phone use.

Responsibilities

Answer and manage a high volume of incoming telephone calls in a professional, courteous, and efficient manner.
Route calls accurately to appropriate faculty, students, clinic staff, departments, and administrative offices.
Take clear, complete, and timely messages and ensure prompt delivery to the appropriate parties.
Greet patients, visitors, vendors, and guests and direct them to the appropriate clinic, office, or waiting area.
Provide general information regarding clinic hours, locations, services, and standard procedures, consistent with approved guidelines.
Direct appointment inquiries and scheduling-related communications to the appropriate personnel.
Monitor front desk activity to ensure an organized, welcoming, and professional reception area.
Maintain accurate logs of calls, messages, and other front-office communications as needed.
Escalate urgent, sensitive, or unresolved calls and visitor concerns to the appropriate supervisor or department.
Assist with scanning, filing, mail distribution, and other clerical duties that support clinic operations.
Perform other duties as assigned to support clinic and administrative operations.