Dental Receptionist

HealthPartners/GHI•Saint Paul, MN

About The Position

The Dental Receptionist is, generally, the first point of contact for a patient seeking care in a dental clinic and shares responsibility with other staff for providing a satisfying experience for patients and other customers. The Dental Receptionist fields a wide range of questions about the operations of a clinic, facilitates the process of appointing the patient for care and collects payments for non-covered services at the point of service. To a large degree, the efficient use of resources in a dental clinic is determined by the effectiveness of scheduling patients. The Dental Receptionist is the position where the day-to-day execution of the clinic’s scheduling process takes place. Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members.

Requirements

High School diploma or GED
Meets one of the following:
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years experience as a medical or dental receptionist, or medical/dental insurance processing
Two years experience in a customer service position
One year experience using data look-up and data entry functions on PC based computer system
One year customer service experience either via telephone or in-person within the last five years
Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and interruptions
Excellent oral communication skills
Excellent written communication skills