Dental Receptionist

Boston Mountain Rural Health Center•Yellville, AR

About The Position

Position Summary: The Dental Receptionist plays a key role in ensuring a positive experience for patients visiting our dental clinic. This position is responsible for greeting patients, managing appointments, verifying insurance, collecting payments, and maintaining accurate patient records. The ideal candidate is friendly, organized, and committed to excellent customer service in a team-oriented environment. A career at Boston Mountain Rural Health Center (BMRHC) offers an opportunity to make a difference in your community by serving others and improving their health, well-being, and quality of life. BMRHC is an Equal Opportunity Employer and Drug-Free Workplace. Due to the nature of our business, some positions at BMRHC are deemed safety-sensitive for the purposes of the Medical Marijuana Act. BMRHC provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Applications will be accepted until the position is filled.

Requirements

High school diploma or equivalent required; some dental office training preferred
Prior dental office or medical front desk experience preferred (FQHC experience a plus)
Knowledge of dental terminology, procedures, and insurance billing preferred
Strong communication and customer service skills
Proficiency in computer systems; experience with electronic health records (EHR) helpful
Ability to multitask in a fast-paced environment with accuracy and attention to detail

Responsibilities

Welcome and check in patients in a professional, courteous manner
Schedule, confirm, and manage dental appointments efficiently
Verify patient insurance eligibility and benefits
Collect and post patient payments and co-pays
Maintain accurate and confidential patient records in the electronic health record (EHR) system
Answer incoming calls, respond to inquiries, and route messages appropriately
Assist with patient registration and dental consent forms
Communicate effectively with dental providers, hygienists, and support staff to ensure smooth clinic flow
Uphold confidentiality and comply with HIPAA and organizational policies
Support other front desk and administrative duties as needed
Other duties as required