DENTAL RECEPTIONIST
About The Position
Under the supervision of the Dental Practice Manager and the Dental Director, the Dental Receptionist is responsible for liaison between the Dental Clinic and patients. Answers phones, greets, registers and schedules patients, updates patient identification, contact, insurance and eligibility information. Assists patients or arranges for assistance with applications for insurance, and answers patients’ non-clinical questions. Collects and enters data. Reports that patient has arrived to back office and collects fees, as appropriate. Hourly Range $21.00- $24.75 DOE SPECIFIC TASKS/DUTIES: Communicate effectively in a manner that promotes trust and cooperation. Receives and places necessary telephone calls consistent with professional matters, clinic business and patient care of the Dental Department. Understands and can utilize “Windows” and other computer systems. Participates in appropriate health promotion/disease prevention activities, both on-site and off-site as required. Has a basic understanding of dental procedures to schedule next appointments and can convey this information to the patient. Utilizes the internet to check eligibility of third payer insurance systems. Courteous and respectful phone skills. As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives. Other duties as assigned.
Requirements
- Speak, read and write in English and Spanish.
- High school diploma or GED certificate.
- Must obtain CPR (BLS) certification by attending first available class offered by SRCH.
- Sufficient knowledge of dental terms and dental office experience required.
- Computer literacy required; familiarity with the use of clinical software such as Dentrix preferred.
- Strong organizational skills.
- The ability to work with persons from a wide diversity of social, ethnic and economic backgrounds is necessary.
Nice To Haves
- familiarity with the use of clinical software such as Dentrix preferred.
Responsibilities
- Communicate effectively in a manner that promotes trust and cooperation.
- Receives and places necessary telephone calls consistent with professional matters, clinic business and patient care of the Dental Department.
- Understands and can utilize “Windows” and other computer systems.
- Participates in appropriate health promotion/disease prevention activities, both on-site and off-site as required.
- Has a basic understanding of dental procedures to schedule next appointments and can convey this information to the patient.
- Utilizes the internet to check eligibility of third payer insurance systems.
- Courteous and respectful phone skills.
- As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
