Dental Receptionist

HealthPartners • Eden Prairie, MN

106d

About The Position

The Dental Receptionist is, generally, the first point of contact for a patient seeking care in a dental clinic and shares responsibility with other staff for providing a satisfying experience for patients and other customers. The Dental Receptionist fields a wide range of questions about the operations of a clinic, facilitates the process of appointing the patient for care and collects payments for non-covered services at the point of service. To a large degree, the efficient use of resources in a dental clinic is determined by the effectiveness of scheduling patients. The Dental Receptionist is the position where the day-to-day execution of the clinic’s scheduling process takes place. Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members.

Requirements

• High School diploma or GED.
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years experience as a medical or dental receptionist, or medical/dental insurance processing.
• Two years experience in a customer service position.
• One year experience using data look-up and data entry functions on PC based computer system.
• One year customer service experience either via telephone or in-person within the last five years.
• Demonstrated ability to organize work under pressure.
• Demonstrated ability to function with multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Nice To Haves

• Experience working in a dental clinic.

Responsibilities

• Interacts positively and professionally with patients and other customer contacts, both in person and through phone communications.
• Understands operations of the clinic and policies and procedures of the company to effectively, accurately and completely provide information to and obtain information from patients and other contacts.
• Takes and relays messages requiring follow-up to appropriate persons.
• Schedules patient appointments using principles and protocols to productively schedule and maintain efficient provider schedules.
• Exercises sound judgment in determining urgency of patient’s need to be seen by a provider and in scheduling appointments.
• Takes initiative to contact patients potentially available with short notice to fill open time in provider schedule.
• Contacts patients to confirm future appointments.
• Reviews patient records prior to appointment to assure necessary information is available and updated, including insurance information.
• Communicates patient charges for future appointed treatment to the patient.
• Establishes payment plans with patients for treatment plans and charges that aren’t complex.
• Collects patient charges at point of service for co-insurance or non-covered services.
• Interacts with co-workers in a courteous and respectful manner.
• Participates in the work unit’s efforts to share ideas and concerns and problem solving that lead to improved effectiveness of the work unit.
• Assists co-workers in performing tasks within the scope of the receptionist position to equalize workloads and promote the smooth and effective function of the work unit.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees