Dental Receptionist @ Towncare Dental Associates of Homestead

Dental Care Alliance • Homestead, FL

412d

About The Position

The Dental Receptionist at Towncare Dental Associates of Homestead is a full-time position responsible for providing exceptional customer service to patients and visitors. This role involves managing patient interactions, scheduling appointments, and maintaining patient files, with a focus on bilingual communication in English and Spanish.

Requirements

• Experience working in a dental, medical, or other healthcare office (preferred).
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephones.
• Exceptional customer service skills.
• Bilingual in English and Spanish.

Nice To Haves

• Prior dental office experience.

Responsibilities

• Greet patients and sign them in upon arrival.
• Schedule future appointments and handle incoming phone calls.
• Assist patients according to training to ensure the best possible service.
• Respond to patient questions and concerns according to DCA Policies.
• Maintain the appointment book and confirm appointments.
• Follow up on no-shows and cancellations of appointments.
• Register patients on the sign-in sheet.
• Post charges and payments to patient accounts.
• Check voicemail daily and maintain a clean and friendly waiting area.

Benefits

• Paid Time Off (PTO)
• Full benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed