Dental Receptionist I

HEALTH AND LIFE ORGANIZATION INC•Sacramento, CA

42d•$21 - $25

About The Position

Dental Receptionist I shall perform duties such as answering phones, checking patients in and out, confirming insurance eligibility, making sure all consent forms are signed and updated, creating patient charts, scanning/photocopying required documents, providing great customer service, building good patient rapport, collecting copayment and coinsurance, and processing referrals. ESSENTIAL DUTIES AND RESPONSIBILITIES: Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary to perform the essential duties and function of this position. Customer service: acknowledge, smile and greet patients upon arrival/ discharge Collect insurance information and verify insurance information Register patients and get patient charts on sign in sheet Respond to patient questions and or concerns according to office Policies Answer telephones Maintain appointment books Confirm appointments Follow up on no shows/ cancellations of appointments Chart filing/scanning/updating Cash Handling/daily bookkeeping Check and respond to voicemails, faxes, emails, and portal messages Maintain a clean and friendly environment for providers and patients Stock front office supplies and notify necessary personnel to order low inventory Traveling to other dental clinics to provide coverage Pull and provide dental records as requested per policies Processing dental referrals Other duties as assigned by Manager

Requirements

High School Diploma OR equivalent
One year of experience in customer service, office, or clinical setting preferred
Experience using multi-line phones, scheduling appointments, and using computers
Ability to conduct oneself in a profession manner
Ability to cooperative and collaborate with a team of dental professional to provide non-discriminatory care to underserved patient populations
Ability to use Word, Excel, Power point, and Outlook
Ability to learn and use Electronic Health Record Systems (e.g., IMS, EPIC and Dentrix).
Ability to manage multiple tasks in a high volume environment.
Ability to prioritize and perform a variety of tasks in a fast paced environment.
Ability to take initiative and function with a high level of independence and problem solve.
Ability to maintain a good attendance and report to work on time
Ability to effectively communicate (oral and written)
Ability to provide good customer/patient services
Ability to lift 20 pounds
Ability to sit, stand, and walk for 7-8 hours per day
Ability to adhere to the health center’s policies and procedures include but not limited to safety, employment and dental care services.

Responsibilities

Answering phones
Checking patients in and out
Confirming insurance eligibility
Making sure all consent forms are signed and updated
Creating patient charts
Scanning/photocopying required documents
Providing great customer service
Building good patient rapport
Collecting copayment and coinsurance
Processing referrals
Acknowledge, smile and greet patients upon arrival/ discharge
Collect insurance information and verify insurance information
Register patients and get patient charts on sign in sheet
Respond to patient questions and or concerns according to office Policies
Maintain appointment books
Confirm appointments
Follow up on no shows/ cancellations of appointments
Chart filing/scanning/updating
Cash Handling/daily bookkeeping
Check and respond to voicemails, faxes, emails, and portal messages
Maintain a clean and friendly environment for providers and patients
Stock front office supplies and notify necessary personnel to order low inventory
Traveling to other dental clinics to provide coverage
Pull and provide dental records as requested per policies
Other duties as assigned by Manager