Dental Receptionist - Business Assistant

Heartland Dental • Indianapolis, IN

8d • Onsite

About The Position

Dental Front Office - NW Indy - Traders Point Dental experience is required. Traders Point Dental on the NW side of Indianapolis has expanded into a state-of-the-art office and will be doubling our team in the coming years. We're the most reviewed Indy dental office on Google, FB and Yelp with over 1000 five-star reviews! About Traders Point Dental Located just off Zionsville Rd, near Petsmart and Michael's Mon - Wed 7:30-5, Thurs 7:30-3 A growing, profitable practice with quarterly bonus opportunities! Long term, committed team, many with 8-10 years alongside Dr. Kwon Benefits: Medical and prescription drug insurance, including Telehealth, health and wellness discounts and much more Free dental services for yourself and your dependents, minus lab fees Vision care support Life and disability insurance 401(K) retirement plan Quarterly and monthly bonus opportunities 6 paid holidays and 2 weeks paid vacation after one year! Team-focused, uplifting and educational wor k culture Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024 . These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards. More about the role Greet and welcome patients as they enter the office to create a great first impression of our team Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies Utilize Dentrix for patient scheduling and records Schedule and confirm appointments for multiple providers in the office File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage Post insurance and patient payments and process accounts receivables Review treatment plan fees and payment options with patients Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• 1+ years of experience in a dental setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Benefits

• Medical and prescription drug insurance, including Telehealth, health and wellness discounts and much more
• Free dental services for yourself and your dependents, minus lab fees
• Vision care support
• Life and disability insurance
• 401(K) retirement plan
• Quarterly and monthly bonus opportunities
• 6 paid holidays and 2 weeks paid vacation after one year!
• Team-focused, uplifting and educational wor k culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees