Dental PSS I (Dentrix Experience Required)

JCHCC DBA Inclusivcare • Avondale, LA

10d

About The Position

A Dental Patient Support Specialist I plays a crucial role in ensuring a smooth and positive experience for patients within a dental practice. Their main responsibility is to support both the dental team and patients by handling administrative tasks, managing patient interactions, and contributing to overall office efficiency.

Requirements

• MUST HAVE DENTAL ASSISTING OR DENTAL FRONT OFFICE EXPERIENCE
• High school diploma or equivalent (associate’s degree or relevant certifications a plus).
• 1-year previous experience in a dental office or healthcare setting
• 1-2 years of Dentrix Experience or a similar software program.
• Knowledge of dental terminology, procedures, and insurance.
• Strong organizational, communication, and interpersonal skills.
• Proficiency with office software, scheduling tools, and basic bookkeeping.
• Pleasant telephone etiquette.
• Compassionate and professional attitude toward patient care.
• Ability to work well in a fast-paced environment.
• Strong multitasking skills and attention to detail.
• Excellent phone etiquette and customer service skills.
• Ability to explain complex insurance and billing information in an understandable way.
• Empathy for patient concerns and concerns with confidentiality and respect.
• All candidates will be required to submit to a criminal background check and screening as part of pre-employment.

Nice To Haves

• Bilingual is a plus.

Responsibilities

• Greet patients upon arrival, provide information about procedures, and address inquiries about dental services.
• Schedule, confirm, and reschedule appointments, ensuring accurate patient records and timeliness.
• Collect patient information, including medical and dental history, insurance details, and consent forms.
• Verify dental insurance coverage and benefits, assist patients with insurance claims, and help with billing inquiries.
• Maintain accurate patient records, ensuring proper documentation of treatments, procedures, and communications.
• Process payments, issue receipts, and assist patients with understanding charges and payment plans.
• Assist in coordinating treatment plans, ensuring patients understand upcoming procedures and necessary follow-up care.
• Contact patients for appointment reminders, post-treatment care instructions, and ensure satisfaction.
• Provide administrative support such as answering phones, maintaining office supplies, and assisting with office organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED