Dental Project Manager

Benco Dental•Boston, MA

12d•$76,000•Remote

About The Position

As a Project Manager, you will primarily focus on leading and overseeing installation projects to ensure their successful delivery, while also utilizing your technical expertise to provide support in the field. The Project Manager plays a pivotal role in managing projects from initiation to completion and ensuring they are delivered on time and within budget.

Requirements

Strong project management skills, with the ability to lead and oversee projects effectively.
Strong technical and mechanical aptitude.
Excellent problem-solving skills and attention to detail.
Exceptional communication and interpersonal abilities.
Ability to work independently and adapt to various working conditions.
Ability to read and understand construction documents.
Willingness to utilize technical skills to provide field service support.
Proficiency in project management tools and software.
Valid driver's license and willingness to travel to client sites.
Bachelors Degree in related field or equivalent work experience
1-3 years: proven experience in project management and coordination
An internet connection with a minimum 5mbps (5,000 kbps) speed.
Adhere to break and attendance schedules as agreed upon with manager.
A quiet and distraction-free working space that will adhere to ergonomics best practices.
Quarterly check-in meetings with manager.
Frequent travel to customer sites (daily).
Occasional overnight travel required (monthly or quarterly) for install, service support or in-person training.
Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
Ability to work in tight spaces
Frequent traveling to customer sites (daily) and occasional use of power tools

Responsibilities

Lead and oversee projects, ensuring they are completed on time and within budget.
Develop and manage detailed project plans, including scope, schedule, and resource allocation.
Coordinate project teams, assign tasks, and monitor progress.
Communicate with stakeholders to gather project requirements, provide updates, and address concerns.
Manage project documentation, including plans, work hour budgets, and progress reports.
Perform installations, repairs, maintenance, and upgrades of company products or equipment at client sites.
Organize and facilitate project review meetings, providing insights for improvement.
Effectively build/maintains a good working relationship with customers, resulting in high customer satisfaction levels.
Identify and mitigate project risks, adapting to changes as necessary to ensure project success.
Maintain accurate service records, reports, and recommendations.
Communicate professionally with clients to exceed their expectations.
Provide on-site training to clients on product usage and maintenance.
Diagnose technical issues, troubleshoot problems, and offer effective solutions.
Collaborate with the technical support team to resolve complex technical problems.
Adhere to safety guidelines and protocols in various field environments.
Overall ownership of Basecamp projects
Ensure completion of all to dos, regardless of individual task ownership
Submit all site check, install, & install follow-up dispatch requests through Basecamp
When appropriate, review ES Quotes for order accuracy prior to ordering & all order acknowledgements
Update estimated install dates in CRM
Send customer equipment install survey
Archive process within Basecamp
Close duplicate Basecamp entries
Review all uploaded site checks for quality and completeness
Keep the installation hours required for install to a minimum
Assist with completion of all regional inventories
In partnership with the ES Team, responsible for KPI of keeping Install hours as a % of EQ revenue at or below .055%
Help achieve local EQ Sales goals
Monitor equipment installation survey scores and comments
Lead the weekly equipment call
Assist the Field Service Manager with hiring, onboarding and training installers
Recruit help from other geographies for large installs
Request return manufacturer authorizations (RMA) from manufacturers
Add Installers, Project Coordinators, IT Software & Support and Digital Dentistry associates to Basecamps
Coordinate IT Software & Support and Digital Dentistry support needs
Timely network evaluation completion and quality
Submit movers forms through Portal and confirm movers
Schedule install with the customer, contractor and IT provider
Work with Logistics department if there are any issues with 3PL or Equipment Handler Team
Ensure the return of all warranty and non-warranty returns for each project