Dental Practice Manager

Webster Dental Care•La Grange Park, IL

just now

About The Position

For nearly 50 years, Webster Dental Care has proudly served the Chicagoland community through exceptional dental care and hospitality. We currently operate nine practices with 50+ doctors and 200+ professionals. Our people and culture make the difference. Webster’s mission is to deliver the best dental care and patient service. We accomplish this through relentless commitment to excellence. We believe every day is a gift and an opportunity to grow. Webster is committed to not only having an impact on our patients’ and our team members’ lives, but a broader impact on our local communities. The foundation of our success is our team. We seek to offer career opportunities, not just a job, where every colleague is supported and can maximize their individual potential and contribute to our collective success. Webster is a collaborative community, where every function and every person is critical to the overall success of the team. To support this, we pursue continuous education, invest in professional development, and constantly innovate through the adoption of cutting-edge technology. The Practice Leader (PL) is responsible for leading all operations of their office, including: leadership, serving your team, patient hospitality, financial performance, operational efficiencies, and healthcare compliance. We expect all Practice Leaders to commit to extreme ownership; a leadership philosophy predicated on the mentality that you are responsible for all successes and shortcomings within your domain. This requires radical humility, obsession with discipline and excellence, eagerness for professional growth, and dedication to developing your team.

Requirements

Minimum experience of two-years managing a dental team of direct reports
High school diploma; college degree preferred (or 5+ years of dental office management)
Experience with dental practice management software (Eaglesoft preferred)
Commitment to excellence, leading with an extreme ownership mindset, and a focus on unreasonable hospitality
Attention to detail, proactive and solutions-oriented approach
Confidence in communicating (both verbal and written) effectively and with clarity, with strong interpersonal skills and a desire to lead and work across interdisciplinary teams
Motivation to be a self-starter with intellectual curiosity
Experience with Microsoft Suite (Word, Excel, Outlook, Teams, PowerPoint, SharePoint)

Responsibilities

Provide exceptional patient service through unreasonable hospitality, maintaining a culture that ensures every patient leaves our care with a “WOW” factor
Produce and review weekly and monthly key performance indicators (KPIs), manage profit and loss, align your team to pursue office production goals
Consult with patients on treatment coordination, with the standard of always doing what is in the best interest of the patient
Instill and uphold all policies, procedures, and systems, including patient financial accounts, ensuring accuracy and timely collection of co-pays, co-insurance, and other fees
Invest the time and energy in supporting the development of your team, including recruitment, onboarding and training, management, and retention
Lead, and take ownership and responsibility of all operational and physical (facilities) aspects of your office