Dental Patient Care Coordinator

Smilebuilderz • Lancaster, PA

326d

About The Position

The Patient Care Coordinator's primary responsibility is managing a doctor's schedule by developing and maintaining relationships with patients. This role is essential in ensuring that patients receive quality care and that their experiences are positive and efficient.

Requirements

• Exceptional customer service skills.
• Strong communication skills.
• Professional demeanor.
• Exceptional patient education ability.
• Self-motivation.
• Ability to multitask.
• Ability to facilitate change as directed.
• Excellent keyboard/computer skills.
• Team focused.

Responsibilities

• Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator.
• Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
• Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
• Confirm appointments are scheduled correctly and in the appropriate time frames.
• Verify that all lab cases are present for scheduled appointments.
• Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
• Prepare and present patient treatment to include: Doctor's recommended treatment, Treatment options, Treatment timeline.
• Educate patients on the value of treatment recommendations.
• Make financial arrangements and schedule treatment.
• Actively participate in filling your hygiene team's schedule.
• Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
• Monitor Dentrix reports to locate unscheduled treatment.
• Provide checkup calls to all emergency and complex cases.
• Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays.
• Assist with other projects and tasks as assigned by the General Manager.

Benefits

• Paid Time Off for FT Staff
• Paid Holidays
• Discounted Dental Services
• EAP Services
• Employee Referral Program
• Employee Discounts
• Employee Events Throughout the Year
• Medical, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Voluntary Accident & Critical Illness Benefit
• Voluntary Term Life Insurance
• Long Term & Short Term Disability
• 401(K) Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services