Dental Office Manager

Harbour Dental Care • Jacksonville, FL

75d • $60,000 - $67,000

About The Position

We are seeking an experienced and highly organized Dental Office Manager with a strong background in treatment planning to join our growing dental practice. The ideal candidate will be responsible for overseeing daily administrative operations, ensuring efficient patient flow, and coordinating treatment plans that support optimal patient care and case acceptance. This position requires leadership, excellent communication skills, a deep understanding of dental procedures and insurance policies, and the ability to manage both staff and patient relations effectively.

Requirements

• Minimum of 3 years of experience in dental office management or administrative leadership.
• Proven experience with treatment planning and case presentation.
• Strong knowledge of dental terminology, procedures, and insurance plans (PPO, HMO, Medicaid, etc.).
• Knowledge of dental coding (CDT codes) and billing best practices.
• Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
• Excellent leadership, communication, and customer service skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• High school diploma or equivalent required; Associate or Bachelor's degree in business, healthcare administration, or related field preferred.

Responsibilities

• Oversee daily operations of the dental office, including scheduling, patient intake, and front desk duties.
• Supervise and train administrative staff to ensure high performance and excellent customer service.
• Monitor office workflows to ensure efficiency and compliance with practice policies and regulations.
• Manage inventory and order dental and office supplies as needed.
• Maintain and update patient records in compliance with HIPAA regulations.
• Collaborate with dentists to create and present comprehensive treatment plans tailored to each patient’s needs.
• Clearly explain treatment options, procedures, costs, and timelines to patients.
• Coordinate financial arrangements, including insurance verification, pre-authorizations, and patient payment plans.
• Follow up with patients to schedule treatment and ensure continuity of care.
• Handle billing and collections, insurance claims, and appeals.
• Track accounts receivable and ensure timely patient payments.
• Generate financial and operational reports for management review.
• Foster a welcoming and supportive environment for all patients.
• Address and resolve patient complaints or concerns promptly and professionally.
• Ensure a positive patient experience from the first call to post-treatment follow-up.

Benefits

• Bonus opportunities
• Paid time off and holidays
• Health benefits (medical/dental/vision)
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees