Dental Office Manager

SouthEast Alaska Regional Health Consortium (SEARHC)•Juneau, AK

52d•$33 - $47

About The Position

Collaborates with other SEARHC departments to assure effective and efficient patient flow and to accomplish SEARHC strategic initiatives. Provides and/or oversees data collection and reporting for various Dental programs. Collaborates with Dental Program Managers to develop and oversee budgets, division goals, and compliance with various regulating bodies. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Directs staff in the planning, development, and implementation of day-to-day clinic operations. Implements administrative policies and procedures to ensure appropriate communication with staff at all levels. Maintains staff schedules so that clinic positions are consistently covered during operating hours. Is consistently and easily available to staff to answer questions and to facilitate solutions. Promotes and consistently shares information with staff. Provides back-up for registration and scheduling as needed. Identifies areas of needed staff development, facilitates training, and coordinates participation in appropriate training opportunities. Addresses patient and other customer concerns; incorporates customer feedback into the development of clinic protocols, procedures, and planning. Implements and monitors objectives consistent with the SEARHC Strategic Plan, Mission, Vision, Values, as well as key performance and quality indicators. Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards. In collaboration with dental leadership, optimizes personnel and financial resources and ensures efficient delivery of health care services within allotted budget. Maintains fundamental knowledge of clinic electronic health record and practice management system. Maintains fundamental knowledge of data and regulatory requirements and oversees the data entry and reporting process. Participates in department meetings. Collaborates with other SEARHC departments to ensure effective clinic operations, patient flow, and regulatory compliance. Maintains a positive working relationship with community partners and stakeholders

Requirements

High school diploma or GED equivalent
At least 2 years of customer service experience
Minimum of 4 years of healthcare-related experience with progressive supervisory and management
A bachelor’s degree in a relevant field may be exchanged for all required experience.
Clinic practice management including staffing and clinic organization, scheduling, and patient flow
Revenue cycle, facilities management, and other infrastructure areas impacting the clinic
Understanding of TJC, CMS, HIPAA, DEA, SAMHSA, and/or other governing body regulations
Liability and risk management principles
Health care systems
Skills in Customer service
Administration, supervision, and organization
Oral and written communication
Interpersonal relationship-building
Cultural awareness and sensitivity
Ability to Manage multiple tasks simultaneously
Mediate and resolve conflict
Provide leadership and foster collaboration
Recruit and retain qualified staff

Nice To Haves

Preferred associate’s degree in health-related or business field
Relevant work experience of 2 years in a health field may be substituted for degree
Healthcare leadership training/certification preferred

Responsibilities

Directs staff in the planning, development, and implementation of day-to-day clinic operations.
Implements administrative policies and procedures to ensure appropriate communication with staff at all levels.
Maintains staff schedules so that clinic positions are consistently covered during operating hours.
Is consistently and easily available to staff to answer questions and to facilitate solutions.
Promotes and consistently shares information with staff.
Provides back-up for registration and scheduling as needed.
Identifies areas of needed staff development, facilitates training, and coordinates participation in appropriate training opportunities.
Addresses patient and other customer concerns; incorporates customer feedback into the development of clinic protocols, procedures, and planning.
Implements and monitors objectives consistent with the SEARHC Strategic Plan, Mission, Vision, Values, as well as key performance and quality indicators.
Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards.
In collaboration with dental leadership, optimizes personnel and financial resources and ensures efficient delivery of health care services within allotted budget.
Maintains fundamental knowledge of clinic electronic health record and practice management system.
Maintains fundamental knowledge of data and regulatory requirements and oversees the data entry and reporting process.
Participates in department meetings.
Collaborates with other SEARHC departments to ensure effective clinic operations, patient flow, and regulatory compliance.
Maintains a positive working relationship with community partners and stakeholders
Oversees the day-to-day supervision in dental clinics with volumes under 7000 visits and 15 or less employees.
Supervision of front desk administration, and additional staff as assigned
Manages dental front desk scheduling and dental administrative responsibilities for assigned village clinics.
Schedules and manages specialty clinic collaboration.
Partners with operations and clinic managers for HR and administrative support regarding evaluations, promotions, termination, competencies, retention, village travel and consortium level collaboration.
Assists with employee timeclock approvals
With clinic leadership, works to addresses employee feedback.
Ensures completion of daily, weekly, and monthly financial responsibilities for payments related to patients care.
In lieu of clinic size, Dental Office Manage II may act as trainer for Dental Division for all front desk employees.
Other duties as assigned