i421 BF SIT MGR, DENTAL OFFICE II

Kaiser Permanente•Aloha, OR

35d

About The Position

Complementing roles that provide clinical oversight (e.g., DMD, RDH, Denturist), the Dental Office Manager II is responsible for coordinating all front/back office functions including the implementation of regionally consistent practices, processes, and protocols within a clinical department to achieve excellence in quality of care, service, access, resource utilization, employee/provider satisfaction and workplace safety. Accountable for the implementation of regionally consistent practices and processes within a clinical department to ensure a consistent care experience for our members. Works very closely with dentist partners and the Dental Area Manager in fulfilling the job accountabilities.

Responsibilities

Manages and coordinates all front and back office activities necessary to provide excellent patient focused care. Acts as a liaison between the dentist partners, care team, support departments to ensure effective communication for overall patient care services, including regional communication cascade to frontline staff.
Selects, coaches, develops and performance manages staff in collaboration with dentist partners and in compliance with requirements of EEO/AA goals, union contracts, and personnel policies of the organization.
Collaborates with dentist leadership team and regional operations to ensure that quality and patient safety assurance processes are conducted, trends identified and remediation strategies implemented.
Provides daily oversight over multidisciplinary teams to ensure effective teamwork and adherence to standard workflows and processes. Collaborates to develop recommendations, implement, and evaluate improved processes and systems within multi-disciplinary care teams and across the continuum of care.
Collaborates with dentist partners and operations leaders to ensure accreditation requirements met.
Supports activities to develop, implement and sustain competency and standard workflows for support staff and providers. Works collaboratively with other supervisors/managers in the dental/medical office building to provide highly coordinated care for patients.
Ensures adoption through training and reinforcement of procedures designed to impact quality measures as appropriate, i.e., Department-specific quality and continuous improvement goals.
Ensures front and back office practices are in compliance with all Revenue Cycle requirements. Acts as a patient advocate when necessary.
Prepares assigned team(s) for all KPHC upgrades and enhancements in partnership with the KPHC team.
Co-leads unit based teams (UBTs). Ensures the UBTs continuously focus on identifying and implementing ways to meet/exceed quality, safety, and service targets and implement regional initiatives.
Monitors and controls expenditures, overtime, and staffing levels. Maintains current information and collaborates with regional dental leadership and operations leadership to ensure that clinical activities and training incorporate all applicable KP policies, local, state, and federal laws and regulations and accreditation standards.
Ensures compliance with related Patient Safety, EH&S regulations, training requirements and regional emergency preparedness expectations.
Researches and resolves customer complaints. Accountable for consistently demonstrating service behaviors and principles defined by policy, the KP Mission, and any specific department/organizational initiatives.
Support regional projects and committees.