Dental Office Clinic Manager (Bilingual)

Mission Neighborhood Health Center•San Francisco, CA

50d•$92,208 - $101,490

About The Position

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are currently looking for qualified candidates for our Dental Clinic Manager role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Dental Director and is a Regular, Full Time, Exempt role with a starting salary range of $92,208 to $101,490 with full benefits. Primary Objective: Oversee operations across MNHC's two dental clinic sites. Reporting directly to the Dental Director, this role is responsible for managing daily clinic operations, supervising front office and dental support staff, and ensuring efficient, patient-centered service delivery. The Dental Office Manager will work closely with Dentists, Dental Assistants, and administrative staff to promote high-quality care, operational effectiveness, and a positive work environment aligned with MNHC's mission and values.

Requirements

Bachelor's degree in health care administration, business administration, public health, or related field or any combination of education and equivalent experience in health care administration, business administration, public health.
English/Spanish bilingual required.
Proficiency with electronic health records (EHR) and dental practice management systems.
Four years of experience in a health care setting
Two years in a leadership, supervisory or management role in a healthcare setting (dental clinic experience strongly preferred).
Knowledge of dental practice operations, including scheduling, billing, compliance, and/or clinical workflows.
Strong leadership, organizational, and interpersonal skills with the ability to motivate and support diverse teams.

Nice To Haves

Familiarity with Federally Qualified Health Center (FQHC) operations, community health, or safety-net dental services a plus.

Responsibilities

Provide day-to-day office and operational leadership and supervision of dental clinic staff, including front desk/administrative staff, dental assistants, and other support roles.
Collaborate with the Dental Director to implement policies, workflows, and quality improvement initiatives that ensure safe, efficient, and patient-centered care.
Manage clinic schedules, patient flow, and staff assignments to optimize productivity and patient satisfaction.
Oversee front desk operations, including patient registration, scheduling, billing coordination, and insurance verification.
Cover the front desk when needed at either dental clinic for absences, training, and to stay up to date on office operations.
Support dentists and clinical staff in maintaining compliance with infection control, OSHA, HIPAA, and other regulatory standards.
Monitor and report on key performance indicators (KPIs), such as patient access, no-show rates, productivity, and revenue cycle metrics.
Lead recruitment, onboarding, training, and performance evaluations for support staff.
Serve as a liaison between staff and leadership, fostering strong communication, teamwork, and problem-solving across both clinic sites
Partner with MNHC's administrative and finance teams to manage clinic budgets, supply inventory, and vendor relationships.
Drive continuous improvement initiatives to enhance service delivery, efficiency, and patient experience.
Work closely with MNHC clinical operations leadership and attend leadership meetings to support the overall success of MNHC's strategic goals and initiatives.

Benefits

Employee incentive program of up to $4,000 every year
Annual 4% COLA increase
401(k) retirement savings plan includes a company contribution
Vacation: 2 weeks annually
Paid educational leave: 40 hours annually
Medical insurance: zero out-of-pocket expense under the base plan
Dental and vision insurance provided at no cost to the employee
Life insurance includes a free basic policy with an optional voluntary plan
Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
Flexible spending accounts for health and dependent care expenses
Commuter benefits