Heartland Dental-posted 3 months ago
Full-time • Entry Level
Mulberry, FL
Ambulatory Health Care Services

Imperial Lakes Dental Care in Mulberry, FL is looking for a Business Assistant to join our team. The position is designed to support the front office in a fast-paced environment that prioritizes patient care and team collaboration. As a Business Assistant, you will be responsible for managing front office duties, greeting patients, scheduling appointments, and handling insurance claims. The work schedule is Monday through Friday from 7:30 am to 5:30 pm, with a 1-hour lunch, and on Fridays, the schedule is from 7:30 am to 4:30 pm. This role offers an opportunity to work in a supportive environment that encourages learning and team cohesion.

  • Greet and welcome patients as they enter the office.
  • Manage front office duties, including answering phones and checking office mail and email.
  • Utilize Dentrix for patient scheduling and records.
  • Schedule and confirm appointments for multiple providers in the office.
  • File patient insurance claims and follow up on outstanding claims.
  • Verify benefits and explain coverage to patients.
  • Post insurance and patient payments and process accounts receivables.
  • Review treatment plan fees and payment options with patients.
  • Partner with providers and team to implement Heartland Dental systems.
  • Experience working in a fast-paced and customer-centric environment.
  • Excellent communication and organizational skills.
  • Ability to protect PHI and maintain data safeguards.
  • 1+ years of experience in a dental or medical setting.
  • 1+ years of experience with insurance billing and accounts receivable.
  • Experience with Dentrix or other dental software.
  • Competitive benefits including health insurance.
  • Retirement savings plans.
  • Six paid holidays.
  • Paid time off (PTO).
  • Front loaded education and training.
  • Opportunity for career growth.
  • Access to on-demand Daily Pay.
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