Dental Member Assistant

Kaiser Permanente • Gresham, OR

413d

About The Position

The Dental Member Assistant plays a crucial role in facilitating a smooth and efficient patient experience within the dental office. This position involves managing appointment scheduling, patient check-in and check-out processes, and ensuring that all necessary information is accurately documented and communicated. The assistant supports both patients and staff, contributing to the overall effectiveness of dental care delivery.

Requirements

• Six months of health care/dental care or cash handling and/or customer service experience in a high volume customer service environment.
• High School Diploma or General Education Development (GED) required.
• Excellent verbal and written English communication skills.
• Excellent organizational skills and flexibility to switch tasks frequently.
• Professional telephone and patient reception manner.

Nice To Haves

• Two years of dental office experience.
• Dental office and computer skills.

Responsibilities

• Effectively communicate with members and other office employees.
• Assist other staff members and providers to ensure orderly and efficient patient care.
• Receive patients during check-in and check-out process.
• Maintain current daily schedule and document arrivals, cancellations, and reschedules.
• Instruct new patients to fill out necessary forms and verify personal data.
• Determine, explain, and collect all fees for services rendered according to patient benefits.
• Check reception area periodically to assure prompt attention for all patients.
• Confirm future appointments and enter visit slip data into the computer.
• Schedule patients' appointments with providers according to established guidelines.
• Answer staff questions regarding daily schedule and relay pertinent information.
• Ensure all dental records are available according to updated printed schedule.
• Respond to chart requests and screen requests for emergency schedules.
• Assist in maintaining a clean and neat reception area and lounge.
• Balance cash drawer, complete bank deposit, and perform other cash duties.
• Respond in accordance with established emergency guidelines when necessary.

Benefits

• Eligible for differential pay for East Service Area Replacement Pool.
• Background check/drug screen for external hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED