Dental Manager

True Health • Orlando, FL

105d

About The Position

The Dental Manager will assist the Dental Director in meeting the goals for financial metrics, patient satisfaction, employee training, and employee satisfaction. The role involves working closely with the Dental Director to implement marketing/business development and billing department productivity. The Dental Manager will coordinate daily operations and workflows of the dental department at all dental offices and mobile units.

Requirements

• High School Diploma or equivalent.
• Graduate of an accredited program for Dental Assistants or Dental Hygienist.
• Understand and strive to maintain teamwork.
• Ability to work under pressure and communicate effectively with health care teams.
• Computer competency.
• Ability to work well with others.

Nice To Haves

• Bilingual a plus.

Responsibilities

• Keep schedule full; supervise quick call lists in all dental offices and mobile units; manage same day appointments and walk-ins.
• Confirm patients; enforce no-show policy.
• Monitor and report statistics: procedure types, payor sources, wait times, and no-show rate.
• Treat patients promptly and with courtesy.
• Verify eligibility regarding covered procedures and service frequency.
• Verify private insurance breakdowns, benefit maximums/deductibles, and copays.
• Supervise pre-authorizations and monitor referrals.
• Work with the billing department for proper codes and x-rays.
• Coordinate providing narratives from providers when needed.
• Review EOBs monthly and cross-check with completed services to ensure claims are paid; work with billing department to resubmit if necessary.
• Maintain maintenance and cleaning schedules for equipment and general office.
• Communicate OSHA/HIPPA and True Health policy and procedures updates with staff; supervise the new workflow to accommodate the changes.
• Organize equipment maintenance and repairs.
• Coordinate with Business Development manager to do outreach with schools, churches, and community organizations.
• Communicate with private offices to develop referral relationships.
• Maintain relationships with insurance/Medicaid representatives.
• Promote dental/medical integration by organizing internal referrals.
• Coordinate drop lab cases; maintain receipts and invoices.
• Alert the Dental Director of the need to recruit, retain, and/or terminate staff.
• Maintain open lines of communication between clerical and clinical staff.
• Conduct site visits at all dental offices when needed, at least monthly to ensure all required tasks are completed.
• Maintain dental assistant PTO calendar and assign rotational coverage when needed for assigned PTO and callouts.
• Supervise dental assistants and their schedules and training.
• Work with Dental Director and HR for disciplinary actions.
• Fill in for assistants in the clinic if needed.
• Manage inventory.
• Inform the Dental Director of challenges encountered and successes encountered.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees