Dental Manager

One Community Health•Sacramento, CA

About The Position

Dental Manager The Dental Manager is responsible for overseeing the day-to-day operations of the dental clinic to ensure efficient workflows, high-quality patient care, and an exceptional patient experience. This role provides leadership to clinical support staff, manages scheduling and productivity, supports performance management, ensures regulatory compliance, and collaborates closely with the Dental Directors and Operations team to advance departmental goals.

Requirements

Bachelor’s Degree in a related field or an equivalent of four years’ experience and training in dental clinical systems
Expertise in the following areas, typically gained from 5+ years in a supervision capacity
Developing department objectives and measurements to meet organizational goals
Staff selection and development
Management of department workload
Dental Assistant Diploma and/or Certification
Strong understanding of productivity metrics, clinical workflows, EHR systems, and quality improvement strategies.
Valid CA Driver License

Nice To Haves

Bilingual English/Spanish preferred
Experience working in a Federally Qualified Health Center (FQHC) or safety-net health system strongly preferred.
Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives.
Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
Demonstrated person-centered approach and familiarity with trauma-informed systems and restorative practices

Responsibilities

Oversee all daily clinical operations and ensure effective functioning of the dental care team.
Manage department scheduling, access, patient flow, and non-clinical performance outcomes.
Work closely with Dental Director to monitor and address productivity and clinical performance outcomes.
Maintain thorough knowledge of the appointment scheduling system; monitor daily schedules, appointment availability, and reminder processes.
Ensure timely, professional, and courteous patient service; monitor flow and communicate delays.
Maintain working knowledge of all clinic roles and provide operational support when needed to sustain patient flow.
Prepare the clinic for audits, site visits, and inspections; maintain compliance with DHS licensing and regulatory standards.
Record and report unusual occurrences or incidents according to policy.
Collaborate with Dental Directors on the selection, orientation, and training of new staff.
Develop and maintain staff schedules; assign job duties and manage staffing coverage, including coverage during leave.
Monitor time and attendance for non-exempt and non-salaried employees; approve time off and coordinate coverage.
Communicate procedural updates and program changes; ensure training, supervision, and staff acknowledgment of updates.
Facilitate regular staff meetings and ensure communication across all shifts.
Support performance improvement by monitoring customer service behaviors and assisting supervisors with corrective action plans.
Advocate for patients by communicating needs, concerns, or delays to staff and leadership and assisting in resolving issues.
Monitor patient satisfaction surveys and time studies to identify trends and improvement opportunities.
Ensure all patients receive care in a timely, professional, and courteous manner.
Monitor failed appointments and ensure proper follow-up per protocol.
Review registration paperwork and charts to ensure completion and accuracy; ensure staff assist patients with eligibility programs.
Participate in budget meetings; utilize VAT reports accurately and prepare monthly updates.
Work with Dental Directors to develop productivity reports, goals, objectives, and action plans; use data to guide operational improvements.
Participate in program planning, reengineering efforts, workflow improvements, and implementation of new processes.
Assist in developing, updating, and maintaining operational protocols, policies, and procedures.
Participate in operations-related meetings and serve on assigned committees.