Dental Lab Technician (Quality Control)
About The Position
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this Dental Lab Technician II (Fixed QC) opportunity at NDX Keller in Fenton, MO. The regular hours for this position are from 8:00 AM to 4:00 PM, Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Requirements
- Ability to facilitate in 2 or more assigned technical areas
- Must have computer skills including typing and familiarity with Microsoft Office products.
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Excellent listening skills
- Attention to detail
- Minimum 5 years’ experience of direct dental customer service experience on technical related issues
- PC literacy required: MS Office Skills (Outlook, Word, Excel)
Nice To Haves
- Preferred-High school diploma or GED equivalent
Responsibilities
- Process outgoing calls in a timely manner
- Facilitate assigned technical areas (Fixed/Implants/Appliances) technical calls
- Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate
- Analyze remakes by customer and ensure any issues are resolved
- Participate in department meetings to share customer feedback QC data with department manager for resolution
- Work with sales team members and assist with programs as needed
- All other duties as assigned
Benefits
- health, dental, vision, disability, and life insurance
- paid holiday, vacation, and sick time
- 401K with company contribution
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
