Dental Lab Communication Specialist
About The Position
Catalis Dental Lab Partners is a nationally connected network of premier dental laboratories providing high‑quality, digitally enabled restorative, implant, and prosthetic solutions to dental practices across the United States. The organization brings together leading regional labs with deep expertise in full‑arch restorations, restorative dentistry, and removable prosthetics—all supported by advanced digital workflows, 3D printing, AI‑driven design, and CAD/CAM technologies. Catalis serves both private practices and large dental service organizations (DSOs), combining local laboratory relationships with the resources and consistency of a national platform. The company operates a growing multi‑state footprint through its integrated lab network, including locations across Arizona, Florida, Georgia, Michigan, Texas, and Utah. Position Summary The Communication Specialist serves as the primary liaison between partnering dental practices and the laboratory, ensuring seamless coordination and accuracy throughout the case lifecycle. This role is responsible for translating case instructions into clear, actionable details, managing status updates, and proactively resolving inquiries to support efficient workflow. By fostering strong client relationships and delivering consistent, high‑quality communication, the Communication Specialist helps ensure exceptional service and reliable case outcomes.
Requirements
- Previous dental lab, dental office, or healthcare coordination experience preferred
- Strong written and verbal communication skills with high attention to detail
- Ability to multitask and prioritize effectively in a fast-paced environment
- Proficiency with dental lab software, email platforms, and general office applications
- Strong problem-solving skills and a customer-service oriented mindset
Responsibilities
- Serve as the primary communication liaison for partnering dental offices through phone, email, and client portals.
- Review all incoming cases to ensure completeness, accuracy, and proper documentation prior to production.
- Provide clear and timely case updates, including turnaround expectations, delays, delivery details, and status changes.
- Collaborate closely with production teams, technicians, and account managers to clarify prescriptions and ensure alignment on case requirements.
- Record all client interactions, case notes, and relevant updates within the laboratory management system.
- Assist in resolving case concerns, including remakes, adjustments, scheduling priorities, and general troubleshooting.
- Support billing-related inquiries by coordinating statements, payment follow-up, and documentation as needed.
- Guide new clients through onboarding, including portal setup, submission best practices, and workflow orientation.
- Maintain a professional, responsive, and solutions-focused approach in all client interactions.
- Identify recurring issues or communications gaps and escalate trends or concerns to leadership when appropriate.
Benefits
- Competitive Pay with additional annual bonus potential
- Benefits including Medical, dental, vision, Life
- 401k with company match
- Paid Time off (PTO) plus paid holidays
- Ongoing training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
