DENTAL INSURANCE & PATIENT COORDINATOR

Riggs Community Health Center•Lafayette, IN

51d

About The Position

Are you a service driven individual that strives to make a positive impact in our community. Helping under-served community members gain access to top-quality affordable health care is our mission! Team members at Riggs CHC work in an award winning, professional, and team-oriented work environment with access to competitive pay and benefits. Help others in a full-filling career in non-profit health care. Riggs Community Health Center...Improving Health, Improving Lives. Riggs dental team members enjoy predictable 40 hour work weeks with no nights, overtime, or weekends. Riggs focuses on balance with a schedule you can plan your family life around. All full-time employees have access to affordable Medical, Dental, Vision, up to $700 HSA Employer Contributions, Short & Long Term Disability, Life Insurance, 401(k), 8 Paid Holidays, 3 Weeks PTO, Education Reimbursements, and more!

Responsibilities

Verifying insurance: Confirming a patient's insurance coverage and benefits
Calculating costs: Estimating fees and documenting them in the patient's record
Processing claims: Handling insurance claims and payments for dental treatment
Coordinating services: Working with the insurance company and patient to coordinate services
Resolving issues: Working with the insurance carrier to resolve coverage or financial issues
Providing customer service: Handling patient inquiries and concerns
Scheduling appointments: Coordinating appointments and procedures with other dental office staff
Preparing reports: Creating reports and spreadsheets. Help train dental team members on best practice and share insurance knowledge.
Dental insurance waivers: help complete pre-visit planning and review monthly waiver report. Actively improve encounters to ensure customer service and improve unpaid claims
Monitoring progress: Tracking a patient's progress through payment plans
Contacting patients: Contacting patients as appropriate to ensure treatment plans are followed and assist with applying for the sliding fee scale program
Track dental cases: maintain records for ongoing denture, crown, and bridge cases to ensure process is followed and patient receives all services in a timely manner.
Sending documentation: Sending supporting documentation to process claims, such as X-rays and doctor's notes
Updating records: Updating a patient's record as appropriate
Reviews the schedule to ensure the correct providers have been selected for the appointment and adjusts as needed.
Checks electronic dental record on all scheduled appointments to ensure they are scheduled correctly to include treatment and to make sure the recare appointment is not early.
Reviews appointment types to ensure the correct one was selected, if not change to correct appointment type. Communicate with patients about changes to treatment plans based on insurance allowances.