Dental Front Office Coordinator

Tailwater LLC•Franklin, TN

About The Position

Overview: A busy and professional dental office is seeking an experienced, reliable and detail-oriented Dental Front Office Coordinator to help manage front-office operations and ensure a smooth patient experience. The ideal candidate will have strong organizational skills, a friendly demeanor, and the ability to multitask in a fast-paced clinical environment.

Requirements

High school diploma or equivalent required; additional dental or administrative training preferred.
1–2 years of experience in a dental office environment is required.
Knowledge of dental terminology, procedures, and insurance processes.
Familiarity with dental office software (e.g., Dentrix, Eaglesoft, Open Dental) is a plus.
Excellent communication and customer service skills.
Strong attention to detail and ability to manage multiple tasks efficiently.
Professional appearance and demeanor with commitment to patient confidentiality.

Nice To Haves

Familiarity with dental office software (e.g., Dentrix, Eaglesoft, Open Dental) is a plus.

Responsibilities

Assist patients in finding creative financial solutions for wanted and needed dental treatment.
Greet patients and manage check-in/check-out procedures.
Schedule and confirm patient appointments.
Answer phone calls, respond to emails, and route inquiries appropriately.
Verify insurance information and obtain necessary authorizations.
Present treatment plans and explain recommended procedures to patients.
Process patient billing, collect co-pays, and manage financial records.
Maintain and organize patient records and documentation in compliance with HIPAA.
Coordinate with dental staff to ensure efficient daily operations.
Assist with general administrative duties and special projects.