Dental - Front Office Clerk

Family Healthcare of Hagerstown • Hagerstown, MD

38d

About The Position

The Dental Receptionist works under the supervision of the Dental Center Manager and is responsible for a wide range of tasks in the Dental Center, ensuring patients have a current treatment plan and follows through with financial responsibilities. Assists with scheduling appointments, answering phones, and other office or mobile responsibilities. As a member of the health center's integrated care team the Dental Receptionist will fulfill the following KEY FUNCTIONS AND RESPONSIBILITIES towards the provision of patient centered, coordinated patient care: Registers patient into the computer, generates required paperwork for patient visit. Calls to remind them of scheduled visit per center routine. Educate and review treatment plan with patients Schedule next appointments Discuss financial responsibility and collect amounts Educate on dental benefits coverage Complete EVS on insured patient for dental histories Tracks and follows up on unscheduled dental treatments Submit pre-authorizations Patient outreach Assist call center representatives with dental concerns for patient scheduling Scanning, filing of treatment plan, referrals to specialists, release of information requests, follow-up on in-house referral box and referral tracking logs Reviews required document on EDR database to ensure all forms are up to date Assists with the daily operations of Healthy Smiles in Motion when scheduled Other duties as assigned

Requirements

• Must possess excellent communication skills and interpersonal skills to greet patients and visitors in person and/or over the phone.
• Must be proficient in reading and writing English to update patient information/forms, accurately communicate phone messages as well as route them.
• Ability to foster a positive work environment.
• Excellent computer skills.
• Ability to make appointments, answer phones and questions, contact patients for follow-up.
• Provide positive attitude and behavior.
• High School diploma or equivalent.
• CPR certification

Nice To Haves

• Bi-lingual in English and Spanish (preferred)
• Ability to relate to culturally diverse patients and community.

Responsibilities

• Registers patient into the computer, generates required paperwork for patient visit. Calls to remind them of scheduled visit per center routine.
• Educate and review treatment plan with patients
• Schedule next appointments
• Discuss financial responsibility and collect amounts
• Educate on dental benefits coverage
• Complete EVS on insured patient for dental histories
• Tracks and follows up on unscheduled dental treatments
• Submit pre-authorizations
• Patient outreach
• Assist call center representatives with dental concerns for patient scheduling
• Scanning, filing of treatment plan, referrals to specialists, release of information requests, follow-up on in-house referral box and referral tracking logs
• Reviews required document on EDR database to ensure all forms are up to date
• Assists with the daily operations of Healthy Smiles in Motion when scheduled
• Other duties as assigned

Benefits

• Generous benefits, including accrued paid time off, 7 paid holidays, 1 Anniversary Award (after first year).
• Eligible for health care, vision and dental benefits (employee, parent and child, employee and spouse, or family options).
• Company provided Life and AD&D Insurance.
• Company paid Long Term Disability, Employee Assistance Program, 403(b) plan with company match and additional voluntary benefits including cancer, hospital, accident coverage, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees