Dental Front Office Assistant

Community Health Net • Erie, PA

119d

About The Position

Under the direction of the Dental Services Coordinator, the Dental Front Office Assistant is responsible for patient registration/discharge, scheduling, and all non-clinical aspects of the day-to-day operations of the dental practice.

Requirements

• High school graduate or equivalent required.
• Graduate of a certified dental office training course preferred.
• Customer service skills- able to develop good customer relationships with a focus on achieving customer satisfaction.
• Knowledge of dental/medical terminology, dental procedures, and diagnosis.
• Knowledge of computer and relevant software applications.
• Working knowledge of dental insurance preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal, time management, and organizational skills.
• Adaptability- able to adjust approach to meet changing demands and situations including dealing with diverse people.
• Attention to detail- able to produce accurate and high-quality work through concern for all areas involved.

Responsibilities

• Greet patients and visitors when they arrive at the office and provide them with any necessary paperwork or other information.
• Accurately and efficiently performs registration/discharge process by confirming spelling, accurate demographic information, and insurance information. Maintains and updates patient information in Electronic Health Record (EHR).
• Verify insurance information over the phone when the patient makes the appointment, then again upon patient arrival.
• Accept payment for co-pays and other fees required at the time of check-in and ensure accurate billing.
• Place patient forms in the appropriate place for scanning into the EHR system.
• Answer the multi-line phone system to schedule or confirm appointments or direct calls to the appropriate party.
• Maintain professional and compassionate manner when interacting with patients.
• Ensures that messages taken are accurate and documented in EHR.
• Maintains reception area in a neat and orderly condition.
• Is cross-trained to perform additional office duties.
• Performs other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 11-50 employees