2025

United Indian Health Se•Smith River, CA

About The Position

Receives and schedules patients for the Dental Section. Operates multiline telephone system to answer incoming calls and directs callers to appropriate person or section.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
All individuals must demonstrate a commitment to the provision of culturally sensitive counseling services to American Indians.
Educational degrees must be from a US Department of Education accredited school
High School Diploma, or GED equivalent, and two (2) years applicable experience preferred as dental receptionist.

Nice To Haves

High School Diploma, or GED equivalent, and four (4) years applicable experience preferred as dental receptionist.

Responsibilities

Greets clients and visitors.
Customer service skills to include; listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines.
Answers telephone in a courteous, professional, timely manner; routes calls to appropriate person or section; takes messages and delivers them to appropriate person in a timely manner.
Provides appointment scheduling for all dental providers. Keeps schedules full with current protocols.
Sorts, routes, and files various documents and paperwork.
Makes copies of correspondence and other printed material.
Maintains professional, organized, clean workstation by following organizational policies, guidelines, and safety standards.
Assists in development of policy, procedures, and quality improvement activities within the Dental Services section as directed.
Attends Dental Section staff meetings and other organizational meetings as assigned.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Copies, scans and faxes documents.
Prints and updates daily appointment schedules for all dental providers.
Takes payments for services, writes receipts and routes to appropriate section.
Orders, receives, and maintains office supplies.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Assists clients with financial arrangements and process credit card transactions according to established UIHS fiscal policies and fee schedule.
Confirm client’s appointments, provide follow-up calls and schedule appointments.
Insurance claim review and follow-up.
Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/Training per year.
Must be willing to work with American Indian/Alaska Native people and demonstrate cultural awareness and humility
Must be willing to deliver services in a culturally responsive manner.
Adheres to accreditation and compliance standards/guideline
Other duties may be assigned.