Dental Front Office Assistant

Gen4 Dental•Florence, KY

8d•$20 - $22

About The Position

At DCOF, our team is the heart of the personalized, high-quality care we provide. We pride ourselves on creating a warm, compassionate environment where patients of all ages feel comfortable, valued, and confident in their dental care. Staff members build lasting relationships with families, ensuring a positive experience across generations. We are seeking motivated, skilled professionals who want to join a collaborative, growth-oriented workplace. Team members have the opportunity to work with advanced technology, support patients in achieving optimal oral health, and contribute to a culture that values excellence, compassion, and professional development. Working here means being part of a practice where your expertise is appreciated, your contributions make a real impact, and your growth is encouraged—whether in clinical roles, administration, or patient support. Learn more about us at: https://www.dcof.com Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: Work Life Balance (Mon-Thurs 7:30AM-5PM) 3 Weeks Paid Time Off & 8 Paid Holidays Paid Parental Leave Medical/Vision/Dental Benefits 401k Match Professional Growth and Career Advancement Opportunities

Requirements

Customer service experience
Dental office experienced (preferred)

Responsibilities

Build and maintain productive schedules for our doctors and hygienists
Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
Assist patients with understanding their treatment plan and increase dental case acceptance
Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary