Dental Front Office Assistant

Cabin Creek Health Systems-posted 4 months ago
$13 - $18/Yr
Full-time • Entry Level
Charleston, WV
101-250 employees
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Cabin Creek Health Systems is looking for an experienced and motivated Dental Front Office Receptionist/ Assistant to join our team at our new clinic in Charleston West Virginia - Westside Health Center. This is a full time, non-exempt position responsible for assisting the dentist(s) and dental hygienist(s) in the direct provision of primary care dental services to patients of the center.

  • Plan and manage dental office operations to ensure excellent patient support services.
  • Manage office schedule - Ensure that patient appointments, cancellations and last-minute adjustments are handled properly.
  • Manage patient records, insurance documentation and business records as directed.
  • Respond to patient queries and issues and ensure patient satisfaction.
  • Oversee payment collections from patients, submit insurance claims and contact insurance office for prior authorizations and payment settlements.
  • Verify patient insurance eligibility and/or financial status and sliding fee scale.
  • Work in coordination with the billing department to submit and record collection of insurance claims and to keep track of patient's unpaid balances.
  • Run day and month end closing reports in coordination with billing department, and send out necessary statements to patients and insurances.
  • Assist with various clinical and administrative functions of the center as appropriate and time permits.
  • Act as chairside dental assistant when requested/necessitated by business of clinic and/or staffing issues.
  • Perform all functions in full compliance with the center's and the Dental Department Exposure Control Plan including but not limited to the use of Personal Protective Equipment and Universal Precautions.
  • Participate in appropriate health promotion / disease prevention activities, both on-site and off-site as required.
  • Travel when necessary to meet operational needs.
  • Perform other related and/or necessary tasks to achieve organizational and programmatic goals and objectives as directed by a supervisor.
  • Ensure personal compliance in full with all applicable federal, state, local and center rules, regulations, protocols and procedures.
  • High school diploma or GED certificate.
  • Ability to attend to multiple tasks at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
  • Effective oral and written communication skills in English are required.
  • Requires a comprehensive knowledge of dental procedures and associated scheduling coding and billing.
  • Must be able to respond in an empathetic and professional manner to the expectations and concerns of the center's dental patients.
  • Ability to work with persons from a wide diversity of social, ethnic and economic backgrounds.
  • Certified Dental Assistant preferred.
  • Current CPR (BLS) required.
  • Experience with Dentrix EHR and/or community health center operations.
  • Paid Time Off / Vacation
  • Paid Holidays
  • Paid Sick leave
  • Optional Medical, Dental and Vision Insurance
  • 401K retirement with employer matching
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