VERNON J HARRIS EAST END COMMUNITY HEALTH CENTER-posted about 7 hours ago
$19 - $22/Yr
Full-time • Entry Level
Richmond, VA

At Capital Area Health Network, we are committed to more than just providing healthcare—we are dedicated to transforming lives through compassion, excellence, and purpose-driven service. As a valued member of our mission-focused medical team, you'll be part of a culture that fosters our CAHN Cares: Compassion—We treat every person with dignity and fairness, embracing all and ensuring no one is alienated or discriminated against. Accountability—We safeguard the confidentiality of our patients and staff and are transparent in reporting to stakeholders and the community. Reverence—We answer a higher call to serve, uplift those in need, and create a community rooted in mutual respect and shared humanity. Excellence—We are committed to continuous learning and professional development, ensuring the delivery of culturally responsive, high-quality care. Stewardship—We responsibly manage our resources to benefit both the organization and the community we serve. We offer comprehensive primary care, dental services, and behavioral health support to our patients, ensuring every individual receives the quality care they deserve, regardless of background or circumstance. Our mission is clear: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life. Discover a place where your work makes a difference. Discover Capital Area Health Network. JOB SUMMARY The Dental Front Desk Representative serves as the first point of contact for Capital Area Health Network, with a primary focus on the Dental Department. This role answers and routes calls, schedules and confirms appointments, relays messages to providers and staff, responds to general inquiries, and resolves callers’ questions and concerns. The representative ensures courteous, accurate, and timely communication, supports patient registration and insurance verification as needed, and upholds customer service standards to deliver a professional, patient-centered experience.

  • Answer phones and respond to inquiries regarding appointment scheduling and general questions while providing satisfactory customer service.
  • Provide effective and courteous communication with patients to understand their needs and purpose of visit with a high level of professionalism and human relations skills.
  • Educate patients on the importance of follow-up appointments and schedule appointments that support office flow and function.
  • Collect information from patients and enter data into their electronic health record, constantly updating changes that may occur over time.
  • Always maintain HIPAA and client confidentiality.
  • Facilitate effective communication between patients, providers, and staff.
  • Interact positively with a diverse patient population.
  • Demonstrate knowledge of skills necessary to meet the patient’s physical, educational, and safety needs. Perform other administrative duties and related tasks as assigned by the management team and staff.
  • Develop, implement, project, and maintain a professional company image through phone interaction.
  • Records Up-Keep, which includes, but is not limited to: developing, organizing, filing, and general maintenance of records. Complete call notes and document all communications with patients promptly. Alert the supervisor of any trends in patient calls.
  • Identify, research, and resolve patient issues using the necessary computer system and escalate as needed per the chain of command.
  • Develop, organize, maintain, and complete all call logs and reports.
  • Accurately obtain identification data, insurance, and income information, etc., and maintain current records in the EHR (Dentrix Enterprise)
  • Confirm appointments 1 week and 1 day from office visit.
  • Coordinate transportation for respective patients
  • Monitor assigned voicemails and messages to the appropriate party.
  • Perform other duties as assigned.
  • High School diploma and/or GED required; minimum of two years' experience required in medical office environment as a dental assistant or front desk representative, or any equivalent combination of education, training, and experience which provides the required knowledge and abilities.
  • Basic office skills: typing, faxing, scanning, and telephone etiquette
  • Excellent communication skills (written and oral)
  • Attention to detail
  • Ability to plan and organize work
  • Possesses physical strength necessary to lift mail bins, boxes, and related items
  • Ability to operate office equipment and basic computer skills
  • Preferred experience and proficiency in Dentrix
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Secondary Gap Insurance
  • Prescription Drug Plan
  • Supplemental Policies through Colonial Life
  • Short-Term Disability
  • 401(k) Retirement Plan with up to 3% Company Match
  • Employer-Sponsored Short-Term Disability
  • Employer Paid Life and AD&D
  • Paid Time Off (PTO) Accrued as of Day 1
  • Self-Care Floating Holidays
  • 8.5 Paid Holidays
  • Employee Assistance Program (EAP)
  • Public Service Loan Forgiveness
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