Dental Float Front Desk Receptionist

OPSAM HEALTH•San Diego, CA

7h•Onsite

About The Position

Under the supervision of the Dental Supervisor, the Dental Front Desk Receptionist Float provides front office administrative support to the dental department. This position is responsible for managing patient check-in and check-out processes, scheduling dental appointments, verifying insurance, and ensuring smooth patient flow throughout the clinic. This position functions as a float front desk receptionist and will provide coverage at both dental clinic locations • Mira Mesa Dental Clinic 10737 Camino Ruiz, Suite 235 San Diego, CA 92126 • National City Medical Clinic 2743 Highland Avenue National City, CA 91950

Requirements

High School Diploma or GED required
1–2 years of experience in a medical or dental office preferred
Experience with patient registration, scheduling, and insurance verification preferred
Knowledge of dental terminology and dental scheduling systems preferred
Experience working with multiple insurance plans including Medi-Cal and managed care plans preferred
Bilingual in English and Spanish or Tagalog preferred
Basic computer skills including electronic health records, word processing, and spreadsheets
Strong customer service, communication, and organizational skills
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Have reliable transportation; clean driving record, and car insurance as required by the state.

Responsibilities

Greet and assist patients, visitors, and vendors in a professional and courteous manner
Check patients in and out for dental appointments
Verify patient identification, insurance coverage, and eligibility
Collect copayments and issue receipts according to clinic policy
Schedule and confirm dental appointments
Maintain accurate patient demographic and insurance information in the electronic health record
Scan and upload front office documents into patient charts
Answer incoming phone calls and route them appropriately
Prepare and maintain front office forms and documentation
Assist in managing patient flow to support timely provider schedules
Provide front desk coverage at both Mira Mesa and National City dental clinics
Travel between clinic sites based on scheduling or operational needs
Support clinic operations during staffing shortages or schedule adjustments
Participate in quality improvement activities and support organizational performance goals
Follow front office workflows that support patient satisfaction and operational efficiency
Maintain professional working relationships with patients, staff, and the public
Provide excellent customer service in a culturally sensitive and respectful manner
Work collaboratively with clinical and administrative staff to support patient care
Maintain current knowledge of policies and procedures related to workplace safety
Follow all safety protocols and report unsafe conditions
Be familiar with the location of emergency exits and safety equipment
Maintain confidentiality of patient, employee, and organizational information
Access confidential information only as required for job duties
Comply with all HIPAA, corporate integrity, and compliance requirements
Report unethical, fraudulent, or unlawful activity in accordance with organizational policy