Dental Customer Experience Specialist

Modern Dental Laboratories•Livermore, CA

5h•$26 - $29

About The Position

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized Customer Experience Specialist to join our company. Our Company has the following to offer: Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays Flexible working hours Career advancement opportunities Investments in the latest technology Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Requirements

Excellent computer knowledge and telephone skills, digital scan review preferred
3+ years previous experience in a dental profession preferred
Previous experience working in a sales or telephonic sales position
Must be a self-starter with strong initiative, assertiveness, and self-motivation with the ability to proactively identify opportunities, anticipate potential challenges, and effectively resolve customer concerns
Ability and willingness to reasonably make decisions, receive feedback and take calculated risks
Must possess excellent time management and organizational skills with the ability to multitask and prioritize tasks with limited supervision
Strong relationship-building and networking skills

Nice To Haves

Previous experience in Microsoft Office and Hubspot preferred
Associate’s, Bachelor’s degree, or equivalent experience preferred

Responsibilities

Retain and increase orders from existing and potential customers within an assigned geographical territory
Increase customer satisfaction-emphasis on digital support, using excellent communication and telephone skills, email and virtual communication experience, and a solutions mindset
Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory
Monitor, assess, and communicate with supervisor potential customer-related activities, patterns and opportunities
Utilize channels of communication between customers and laboratories, keeping customers informed of the best options and additives for successful sales outcomes through outbound follow-up calls and emails
Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment
Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars
All other duties as assigned or as otherwise required