Dental Coordinator

Equitas Health • Columbus, OH

414d • $42,500 - $53,100

About The Position

The Dental Coordinator at Equitas Health plays a crucial role in advocating for patients and facilitating their dental care by creating treatment plans, managing financial resources, and ensuring effective communication with patients regarding their dental benefits. This position is essential for maintaining the clinic's operational efficiency and providing exceptional customer service to patients.

Requirements

• High school diploma or GED required.
• 2 or more years of front office dental experience required.
• Knowledge and experience with dental treatment plans and insurance requirements required.
• Demonstrated exemplary customer service skills.
• Computer proficiency and the ability to learn new programs, including Microsoft Office Suite.
• Experience with Dentrix preferred.
• Working knowledge of secretarial procedures and organizational policies and procedures.
• Experience with EMR (Electronic Medical Record) and medical/dental billing software preferred.
• Effective communication skills.
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public.
• Excellent organizational skills with an ability to prioritize and manage multiple tasks.
• Ability to work efficiently without constant supervision and exercise a degree of initiative and judgment.
• Work well under pressure and possess the ability to be flexible.
• Team player with strong communication and interpersonal skills.
• Must have sensitivity to, interest in, and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
• Ability to maintain confidentiality.
• Professional appearance and demeanor.

Nice To Haves

• Experience with medical/dental billing software preferred.
• Knowledge of HIPAA regulations.

Responsibilities

• Conduct interviews to understand the patient's oral health history, concerns, and objectives.
• Conduct all prior authorizations across any designated clinics.
• Explain the treatment plan, address patient concerns, and answer any questions.
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment.
• Build trust and understand the patient's objectives.
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented in coordination with the medical center financial counselors.
• Manage and maintain the payment options and policies for patients to uphold the practice's financial integrity.
• Understand the practice's policy on working with dental benefit plans and educate patients on their dental benefits.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Greet and check patients in and out before and after treatment.
• Answer incoming calls including new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Perform general office duties and other duties as required.
• Update patient information on an as-needed basis.
• Verify patient appointments via phone two days before the appointment and update the patients' record or the status of the phone call.
• Scan all patient paperwork and outside documents into the Electronic Health Record (EHR) to ensure that it is organized and easily accessible.
• Manage tasks assigned by members of the Dental team that may include making referrals, scheduling Specialist appointments, and coordinating with Case Management staff concerning appointments for their clients.
• Manage any Medical records that come in via fax or mail, by organizing and distributing to a member of the Medical team.
• Call 'no show' appointments within one day of the time of the 'no show' appointment.
• Assist in planning, managing, and coordinating patient flow in clinic areas, and day-to-day operations of the clinic to ensure high quality service provision.
• Prepare and maintain health services patient/client records in compliance with HIPAA government regulations and in accordance with Equitas Health provider standards to ensure efficient services.
• Comply with the Equitas Health Healthcare Corporate Compliance Standards of Conduct and related policies and procedures.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
• Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
• Continuously grow and develop Cultural Competency, exhibiting an understanding, awareness, and respect for diversity.

Benefits

• Competitive salary ranging from $42,500 to $53,100 per year.
• Opportunities for professional development and training.
• Supportive work environment that values diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED