Dental Clinic Receptionist

Neighborhood Services Organization-posted 6 days ago

Entry Level

Onsite • Oklahoma City, OK

11-50 employees

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The Dental Clinic Receptionist will understand and model the mission of NSO; will understand and practice NSO’s policy on confidentiality in respect to all NSO information; will exhibit professional behavior in all facets of work at NSO; and will exhibit teamwork with all NSO staff. The Dental Clinic Receptionist will be the first point of contact for patients either over the phone or upon arrival; will be responsible for booking new patients, greeting visitors, scheduling and rescheduling appointments and undertaking other non-clinical tasks of an administrative nature in a manner that promotes quality patient service.

Maintain a welcoming, cheerful, and professional reception area.
Greet people entering the dental clinic and determining the nature and purpose of the visit.
Schedule, reschedule or cancel patient appointments on the telephone, by text, by email and in person.
Schedule all follow up appointments.
Assist patients with filling out information forms using a digital device such as an iPad.
Assist with maintaining patient charts, clinic progress notes, and NSO clinic records.
Register new patients according to established office protocols.
Assist patients to complete all necessary forms and documentation via online patient portal or on iPads in the office.
Verify and update patient information.
Performing general office duties, such as answering telephones, photocopying, filing and faxing.
Operate multiple telephone lines, screen and forward calls as well as provide information and take detailed messages.
Enter all relevant patient information into the data system.
Maintain and manage patient records in compliance with privacy and security regulations.
Provide telephonic reminders for patients that have not confirmed their appointment.
Respond in a timely manner to appointments requested through the RevenueWell system.
Respond and comply with requests for information.
Check daily appointment schedule and ensure appointments are scheduled to goal.
Maintain Quick Fill list, to fill in cancelled appointments.
Organize referrals for other dental or medical specialists.
Scan appropriate documents such as medication lists and medical consultations into patient charts.
Dispatch lab work appropriately.
Inform patients of financial policies according to clinic protocol.
Safeguard patient privacy and confidentiality.
Check patients out of the clinic and take payments for services.

Experience working with the homeless and underserved population is preferred.
Clearance of background check, credit check and drug screen.
Knowledge of dental terminology is advantageous.
Exceptional organization skills
Exceptional customer service skills, with excellent phone etiquette
Ability to effectively communicate in English and Spanish orally and in writing.
Have a people first attitude.
Must be dependable, have strong communication skills, be well organized, can prioritize and be able to work under pressure.
Must maintain good relationships with dentists, hygienists, the clinic manager and other health care employees
Must be detail oriented and have proven track record for accuracy
Maintain HIPPA and OSHA compliance
Requires knowledge of administrative and clerical procedures. This includes intermediate computer skills, such as word processing, database management, electronic mail, spreadsheet, graphics, etc.
Knowledge of Eaglesoft software and digital x-ray is preferred.
Knowledge of RevenueWell’s patient communication software preferred.
Knowledge of dental terminology and charting practices preferred.
Ability to respect and maintain confidentiality
Ability to be culturally sensitive to the needs of medically indigent
Ability to respond to new client needs
Ability to work effectively in a dynamic clinical environment and to handle multiple demands and responsibilities.

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