Dental Call Center Representative (Concierge Agent) - White Greer and Maggard Orthodontics 2025

Talent For Dental•Lexington, KY

1d•Onsite

About The Position

NOW HIRING: Full-Time Concierge Agent at White Greer & Maggard Call Center! Are you a people-person with a passion for creating amazing first impressions? Do you thrive in a fast-paced, team-driven environment where every call is an opportunity to make someone’s day? White Greer & Maggard Orthodontics is on the hunt for an enthusiastic, full-time Concierge Agent to become the welcoming voice of our brand! Join a dynamic call center team where your communication skills, attention to detail, and customer-first mindset will shine. This isn’t just another phone job — it’s your chance to play a key role in guiding patients through their journey to a confident smile. If you're ready to bring positive energy, professionalism, and a commitment to excellence every day, we want to hear from you! Step into a rewarding role with a company that values growth, teamwork, and service — and help us deliver the WOW experience White Greer & Maggard is known for!

Requirements

Advanced communication skills
Possesses a professional phone voice that is upbeat and conveys a service-oriented attitude.
Concierge/customer service experience
Strong ability to listen carefully to patients while finding solutions to meet their needs.
Must be detail-oriented with excellent organizational skills
Ability to remain focused and self-motivated in a fast-paced environment
Conflict resolution skills with a solution-focused mindset
Energetic, ambitious, and dependable

Responsibilities

Receive inbound calls from orthodontic patients- in a high call volume setting.
Professionally communicate with patients and orthodontic teams, in various office locations
Schedule appointments for new and existing patients
Collect new patient information and track in office management system, with accuracy.
Resolve patient inquiries/concerns regarding orthodontic treatment.

Benefits

Medical, dental, and vision benefits
401K with company match
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
On-site Parking
1-hour lunch
Conveniently located adjacent to a childcare center
Near plenty of restaurants for lunch options
7:30 am- 5:30 pm work schedule, 4 days a week (with rotating days off)
Fun environment focused on customer service and patients' needs for an Orthodontic Practice
Tenured staff with years of experience (to support on-the-job training)
Competitive pay and benefits (direct deposit and no delay in getting the first paycheck)