beBright-posted 2 months ago
Entry Level
Bartlett, TN
251-500 employees

We are seeking enthusiastic and detail-oriented Call Center Representatives to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations. This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed.

  • Answer incoming calls and address patient inquiries in a friendly and professional manner.
  • Schedule appointments for multiple doctors and ensure accurate patient information is recorded.
  • Provide information about services, insurance, and other relevant details.
  • Handle patient concerns and resolve issues promptly.
  • Maintain accurate records of calls and patient interactions.
  • Strong communication skills.
  • Ability to understand and interpret policies, procedures and account notes.
  • Ability to examine documents, EOB’s, predeterminations and account notes for accuracy and completeness.
  • Ability to conduct tasks and assignments and contribute to team objectives and outcomes as guided.
  • Detail oriented with strong organizational skills.
  • Strong PC and data entry skills.
  • Flexible work hours
  • Competitive salaries
  • Excellent benefits packages
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