California Dental Call Center Agents

Fortuna BMC•Sacramento, CA

19h•$18•Remote

About The Position

Fortuna is seeking experienced Dental Call Center Agents to support high-volume inbound customer service operations for California-based dental care providers and their members. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information. Candidates must reside in California and have call center and dental experience. This is a remote, full-time position starting February 17th, 2026. It offers structured training, incentives, and a consistent weekday schedule. WORKSITE: Remote (California Residents Only) WORK SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM PST COMPENSATION: $18.00 per hour with incentives offered WHAT WE OFFER: Comprehensive Medical, Dental, and Vision insurance coverage Paid sick leave benefits Training Program: Engage in a robust 6-8-week paid training program All technology equipment provided (work laptop and accessories) Long-term remote employment

Requirements

1+ years of experience in inbound customer service (private or government sectors)
At least 6 months of experience in dental customer support
Working knowledge of Microsoft Office 365 and help desk software
Typing speed of 30 WPM and 95% accuracy
Excellent communication skills and a positive, patient demeanor
Strong multitasking and problem-solving abilities
Reliable internet with a minimum 50 Mbps download speed
GED/High School diploma

Responsibilities

Handle high-volume inbound calls from dental providers
Resolve billing, policy, and procedural inquiries within a 3-5 minute window
Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
Record and track calls using the call tracking system
Provide professional, courteous, and effective service to the provider community
Collaborate with team members to meet departmental goals and call resolution metrics