Dental Assistant Team Leader

Neighborhood Health Clinics Inc•Fort Wayne, IN

36d

About The Position

At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford while making a meaningful impact every day. As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect. As a team lead, you will assist with overseeing daily operations of the clinical support staff, including DAs, EFDAs, and Sterilization Techs, to ensure a welcoming, safe, and efficient patient experience. As a team lead, you will perform the duties of clinical support staff at least 50% of the time.

Requirements

Dental office – demonstrates a working knowledge of dental office procedures, dental records, dental coding, and the EHR; maintains knowledge of, and acts in accordance with current NH policies and procedures.
Clinical – demonstrates a working knowledge and skill in the dental assisting process and treatment room procedures; maintains knowledge of, and acts in accordance with, current NH policies and procedures.
Problem solving – identifies and resolves problems in a timely manner and gathers and analyzes information skillfully; reacts calmly and effectively in emergency situations.
Interpersonal skills – exhibits strong conflict management skills; remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.
Oral communication – speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills.
Written communication – edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
Planning/organizing – is self-directed and motivated; independently prioritizes, performs, and completes assignments within established deadlines; manages multiple conflicting priorities; when appropriate, seeks guidance from supervisor.
Quality control – understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant requirements and federal/state laws impact the day-to-day operations of NH.
Adaptability – adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
Dependability – consistently at work and on time, follows instructions, responds to leadership direction, and solicits feedback to improve performance.
Safety and security – actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
Information Technology/Dental Equipment – proficient in Microsoft Office Suite; proficient in basic math to make simple calculations; proficient in the use of computers and other dental equipment/instruments to administer patient care and accurately retrieve/record patient data.
High School diploma or GED.
Graduate of an accredited dental assisting program or equivalent training.
Dental Radiography license.
CPR certified.

Nice To Haves

Completion of EFDA program preferred.
Minimum of two years of dental assisting experience preferred.
Minimum of one year of supervisory responsibility preferred.
DA certification preferred.
EFDA certification preferred.
Nitrous Oxide administration certification preferred.

Responsibilities

Assists in the day-to-day management of the dental clinical area
Coordinates work assignments and schedules of clinical support staff to ensure optimum patient flow.
Actively participates in patient complaint procedures.
Ensures compliance with NH policies and procedures, Federal/State regulations (ex. OSHA, HIPAA), and other grant requirements.
Monitors and maintain dental inventory levels.
Coordinates and ensures completion of equipment maintenance, operatory readiness, and sterilization standards.
Supports schedule optimization by assisting with chair utilization, turnover efficiency, and provider support.
Promotes excellent customer service by modeling professional communication and addressing patient needs promptly.
Collaborates with providers and other leads to streamline processes and enhance overall patient experience.
Assists in ensuring department is staffed with qualified, competent employees
Assists with interviewing prospective employees and provides input for hiring recommendations.
Ensures proper training and orientation is provided for new staff and that ongoing competency checks for existing staff are completed.
Provides input related to performance evaluations and disciplinary actions.
Assists in ensuring the department is functioning well as a team
Communicates departmental goals and sets “expectations of performance.”
Identifies, analyzes, and facilitates resolution of any issues which are a barrier to achieving goals.
Conducts huddles and other departmental meetings. Maintains meeting minutes and action plans to ensure effective communication and follow through.
Analyzes the resources (staffing, equipment, technology, etc.) available to the department and, when appropriate, recommends changes to improve efficiency.
Prepares staff timecards for payroll processing. Monitors attendance, tardiness, and overtime trends.
Performs supervisory duties in accordance with the Managers’ Standards of Conduct and NH mission/vision/values/strategic priorities.
Assists with the development and supervision of the dental clinical support staff
Coordinates with leaders on the goals/objectives of the dental department
Provides information and reports to clearly describe activities and progress towards agreed upon goals, as needed.
Responsible for ensuring data collection, preparing reports, answering correspondence, and compiling statistics for administrative and regulatory purposes, as required.
Ensures that patients are greeted in a prompt, courteous, and professional manner during the clinical visit.
Identify workflow or operational gaps and assist with implementing improvements to increase efficiency and quality of care.
Performs duties of dental clinical support staff, including:
Prepares patient for the dentist’s complete examination.
Maintains and reviews patients’ records, charts, and other pertinent information including assisting with progress note documentation under the direction of the provider.
Assists the dentist during a variety of treatment procedures.
Charts conditions of decay and disease for diagnosis and treatment by dentist.
Makes impressions of patient’s teeth for study casts.
Assists with answering and responding to the Dental Wi-Fi Phone Line.
Assists with continuously processing necessary cycles of laundry.
Provides patient education.
Assists with sterilizing instruments following infection control guidelines.
Assists with reconciliation of patient referrals.
Arrives and maintains proper invoices for all lab cases. Ensure correct charges on all invoices prior to approval. Updates patient appointment once lab case has been confirmed as arrived.
Assists with maintenance of dental equipment (i.e., lab trays, pouring models, etc.).
Assists with collecting and preparing the biohazard material for removal.
Checks appointment schedule and assists front desk staff with patient schedules.
Takes dental radiographs.
Delivers nitrous oxide, when appropriate/indicated, under the direct supervision of a Dentist, if applicable.
Performs expanded, restoration functions, if applicable.
Performs expanded, preventative functions, if applicable.
Prepares periodic reports of work accomplished and compiles specific statistical data, as needed.
Attends and participates in meetings and in-services as required. Participates in professional development activities. Chairs and serves on committees as requested.
Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.
Participates in professional development activities and maintains professional affiliations.