This is a float position between front and back office.
Requirements
Dental assistant certificate from an accredited vocational school (preferred)
1+ years of dental assisting experience
X-ray certification a plus
Current BLS and CPR certification
Excellent understanding of dental hygiene procedures
Knowledge of aseptic and sterilization techniques
High school diploma or General Educational Development (GED)
Satisfactory completion of Dental Assistant Certification Program
Nice To Haves
Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness
At least one year of experience in a primary care or public dental setting functioning at the full extent of her/his training
Experience with Practice Management systems and EHR
Prior work in performance or quality improvement
Responsibilities
Gather patient information and health background
Prepare the work area for procedures
Take x-rays of patients’ teeth when necessary and display results for the dentist
Assist the dentist during examinations and dental procedures
Prepare materials for crowns or dental impressions
Educate patients on good oral hygiene habits
Restock treatment areas and monitor inventory
Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner
Scheduling appointments in accordance with AMH guidelines
Checking patients in and out, which includes collecting, entering, and verifying patient demographic information
Scanning and organizing patient paperwork
Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP
Assessing charges, including past due balances and collection of fees
Participating in internal or external educational opportunities relevant to the role
Returning patient, provider, and third part calls in a timely manner