Dental Area Manager - Rock Dental Brands

Rock Dental Brands

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Rock Dental Brands, a leader in the DSO industry has an amazing opportunity for a highly motivated, confident and experienced managerial leader to join us as a Dental Clinic Regional Manager. You will lead a team of Practice Managers through daily operations and ensuring KPI's are being met. The Regional Operations Manager will be responsible for the overall performance and managing all operational aspects of the clinics assigned. The Regional Operations Manager’s (ROM) first priority is to ensure the Practice Managers (PM) are providing the best quality care for our patients. The Area Manager will travel to each clinic, hire, train, and develop staff.

Requirements

3 - 5 years business management experience.
College degree preferred or equivalent experience.
Strong Communication Skills with both staff and doctors.
Attention to Detail.
Ability to apply analytics results to process improvement and strategic thinking.
Able to travel 50% - 60% of the time if needed.
This role will be supporting our clinics in the Nashville, TN and Memphis, TN markets.
Because of the required travel it would be best if the candidate resides within driving distance to these locations.
Travel will be required frequently in order to maintain appropriate relationships.
Use of Google at work and any other tools required by your direct manager.
Dress requires a minimum of scrubs (or business casual) when visiting practice locations, and business casual for meetings when acting as a representative of the practices or overall business.

Nice To Haves

College degree preferred or equivalent experience.

Responsibilities

Responsible for consistently and effectively communicating the company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, phone and email communications.
Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place.
Supervise Practice Team Leaders across multiple facets of clinic operations to ensure efficient and successful clinic performance.
Enforce processes for practices to have accountability expectations on a consistent basis based on KPIs.
Ensure KPIs set in conjunction with the VP of Clinical Operations are maintained by all practice units.
Manage clinics to operate within a budget set forth in communicated KPIs.
Ensure that all practice managers, doctors, & teams greet, engage, and manage the flow towards an outstanding customer experience.
Responsible for setting and managing stores measurable results related to customer service, as well as having regular conversations with teams regarding customer service.
Responsible for conducting training on a consistent basis in each practice regarding all relevant related to human resources, compliance, and technical training.
Responsible for conducting regular inspections.