DEN Maintenance Control Technician – Denver International Airport

City and County of Denver • Denver, CO

10d • $23 - $35 • Onsite

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. As a Maintenance Control Technician, you will work in a fast-paced environment managing maintenance requests and inquiries through various channels such as social media, web-based programs, phone calls, emails, and service requests. Your primary role involves generating work orders and directing maintenance teams using radio communication and email. You'll operate multiple computer systems, such as: Maximo, Veoci, Microsoft Office 365, and others (with training provided). You'll also coordinate with airlines, concessionaires, and tenants to resolve maintenance issues. Expect to monitor weather conditions, assist in emergency responses, and ensure the timely completion of work orders. Additionally, you'll create reports, maintain records, and occasionally assist with out-of-office duties as warranted. Additionally, as a Maintenance Control Technician, you can expect to: Document maintenance incidents using Veoci, DEN’s emergency management program Create work orders and service requests using DEN’s computerized maintenance management system, Maximo Monitor various essential systems such as fire alarms, lift station alerts, runway lighting, and critical sensors throughout the airport monitoring temperature and humidity, water leaks and power failures Communicate effectively with internal and external stakeholders related to the organization Assist with individuals needing access to various secured areas of the airport through the maintenance Control Center’s physical key storage solution Follow established protocols for notification and documentation of events at DEN Liaise between reporting party/organization and maintenance departments managing complex customer, airline, tenant issues Collaborate with others to improve accountability, communication, and standardization with maintenance departments Recommend and apply continuous improvement methodologies to enhance procedures through thorough research, analysis, reporting, and or incorporation of customer feedback Inform, educate, and enforce airport rules and regulations Participates in mandatory snow/emergency duties Perform other related duties as assigned or requested by management

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Two (2) years of experience in performing a variety of duties requiring construction, mechanical and general facility maintenance skills, and writing skills
• By position, requires a valid Driver's License at the time of Application
• FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment
• By position, a pre-employment physical/drug test may be required
• Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts

Nice To Haves

• Decision-making, problem-solving ability and critical thinking skills
• Multi-task: Skill in using a variety of computer systems related to maintenance and incident management, reviewing work functions to ensure effective and efficient completion of the work assignment
• Organizational skills with meticulous attention to detail
• Ability to effectively communicate with all levels of an organization from field personnel to management
• Superior customer service skills
• Self-motivated and hardworking
• Experience with Microsoft 365 applications
• A proven ability to build and maintain effective working relationships
• Able to analyze information, identify underlying rules or relationships, and draw accurate conclusions based on facts and data

Responsibilities

• Document maintenance incidents using Veoci, DEN’s emergency management program
• Create work orders and service requests using DEN’s computerized maintenance management system, Maximo
• Monitor various essential systems such as fire alarms, lift station alerts, runway lighting, and critical sensors throughout the airport monitoring temperature and humidity, water leaks and power failures
• Communicate effectively with internal and external stakeholders related to the organization
• Assist with individuals needing access to various secured areas of the airport through the maintenance Control Center’s physical key storage solution
• Follow established protocols for notification and documentation of events at DEN
• Liaise between reporting party/organization and maintenance departments managing complex customer, airline, tenant issues
• Collaborate with others to improve accountability, communication, and standardization with maintenance departments
• Recommend and apply continuous improvement methodologies to enhance procedures through thorough research, analysis, reporting, and or incorporation of customer feedback
• Inform, educate, and enforce airport rules and regulations
• Participates in mandatory snow/emergency duties
• Perform other related duties as assigned or requested by management

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED