Dementia Support Program Manager (GUIDE)
About The Position
The Dementia Support (GUIDE) Program Manager is responsible for the effective daily operations, coordination, and quality performance of HopeWest’s dementia support program under the CMS GUIDE Model. This role ensures timely, person-centered care for individuals living with dementia and their caregivers, while supporting compliance, workflow optimization, and operational success. The Program Manager collaborates with clinical and operational leaders across service lines. While not responsible for organization-wide strategic development, this role participates in planning discussions, provides operational insight, and communicates trends to leadership.
Requirements
- Bachelor’s degree in Nursing, Social Work, Gerontology, Healthcare Administration, or related fieldrequired.
- Minimum 3–5 years of progressive experience in dementia care, geriatrics, hospice, palliative care, PACE, primary care, or related fieldrequired.
- At least 2 years of leadership or program management experience (supervisory or project/program leadership)preferred.Required
- Demonstrated experience working with individuals living with dementia and their caregivers across settings of care.
- Strong understanding of dementia progression, common behavioral and psychological symptoms, and evidence-based approaches to dementia care and caregiver support.
- Knowledge of hospice, palliative care, home- and community-based services, and/or PACE models of care.
- Ability to interpret and apply CMS regulations, program requirements, and quality measures.
- Excellent leadership,team-building, and communication skills, including the ability to lead through influence across disciplines.
- Strong organizational and project management skills; ability to manage multiple priorities in a fast-paced environment.
- Comfort with data, metrics, and quality dashboards; ability to use data for decision-making and performance improvement.
- Proficiencywith electronic health records (EHR), care management platforms, and standard office software.
- Ability to work effectively and compassionately with patients, families, caregivers, and staff from diverse backgrounds.
Nice To Haves
- Master’s degree in Nursing, Social Work, Gerontology, Counseling, Healthcare Administration, Public Health, or related field preferred.
- Current, unencumbered professional license (e.g., RN, LCSW, LPC, OT, PT) in the state of practice preferred; licensurerequiredif clinically supervising licensed staff.
- Dementia-related certification (e.g., CDP®, CMDCP®, or equivalent) preferred or willingness to obtain within a specifiedtimeframe.
- Experience with value-based care models, alternative payment models, or CMS demonstration projects (e.g., GUIDE, ACO REACH, CMMI models)stronglypreferred but notrequired.
Responsibilities
- Effective daily operations of dementia support program
- Coordination of dementia support program
- Quality performance of dementia support program
- Ensuring timely, person-centered care for individuals living with dementia and their caregivers
- Supporting compliance
- Supporting workflow optimization
- Supporting operational success
- Collaborating with clinical and operational leaders across service lines
- Participating in planning discussions
- Providing operational insight
- Communicating trends to leadership
Benefits
- Tuition Assistance program for advancing your nursing career
- Medical, Dental, and Vision insurance effective the first of the month following start date
- Colorado Family and Medical Leave Insurance (FAMLI) program
- Immediate accrual of PTO and medical leave
- Employer paid life insurance
- EAP & Disability
- 403b Retirement plan with up to 3% employer match
- 15% discount at Spoons Bistro & Bakery, and Heirlooms locations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
