Dementia Care Specialists Account Executive

Crisis Prevention Institute•Milwaukee, WI

1d•$50,000 - $87,500•Remote

About The Position

The Dementia Care Specialists (DCS) Account Executive is a catalyst for DCS growth, spearheading sales initiatives that transform opportunities into lasting partnerships across healthcare markets, including, but not limited to, long-term care (LTC), assisted living facilities (ALF), skilled nursing facilities, home care, and Hospice. This role forges deep, trusted relationships with customers – championing their success, driving retention, and unlocking new avenues for expansion. As both a customer advocate and a recognized expert in DCS’s offerings, the Account Executive operates with a high degree of autonomy and discretion, relentlessly pursuing results that elevate both customer value and DCS’s market leadership.

Requirements

Bachelor’s degree in business, sales, marketing, or related field
Two years or more years of successful sales experience
Proven experience in account management, customer success, or “hunter” sales role
Familiarity with contract renewal and negotiation
Proficiency with Microsoft Office suite and CRM platforms
Experience working in the healthcare industry
Maintain a clean driving record
Meet all Vendor Credentialing requirements to ensure unrestricted access to CPI customer sites, including valid identification, background checks, drug screening, and required immunizations (such as COVID-19), as specified by each customer
Continuously uphold all credentialing standards throughout employment to support essential job functions
Expertise in managing complex sales cycles and influencing executive decision-makers
Strong business acumen with sound independent judgment in customer engagement
Advanced consultative selling skills to uncover needs and deliver tailored solutions
Exceptional attention to detail and accountability for results
Proven ability to multitask, prioritize, and organize in a dynamic work environment
Excellent communication, negotiation, and presentation skills
High resilience and the ability to handle frequent rejection with a positive attitude

Nice To Haves

Demonstrated success in B2B consultative or solutions-based sales environments

Responsibilities

Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer.
Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of DCS’s programs, consultation, product solutions, and services.
Develop and execute strategic account plans to increase customer lifetime value.
Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention.
Deliver compelling, solution-oriented presentations that address customer needs and showcase DCS’s unique value proposition.
Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting within their accounts.
Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations.
Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning.
Report regularly on sales performance, customer engagements, and pipeline progress to leadership.
As requested, represent DCS at trade shows, conferences, and other industry events to expand market presence and build valuable connections.
Stay ahead of industry trends, competitive offerings, and regulatory requirements to position DCS competitively.
Perform other position-related duties as assigned.