Demand Response Program Manager

CLEAResult • MA

161d • $95,000 - $105,000

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. We are looking for a talented individual to join our team as a Demand Response Program Manager! This role is focused on the oversight of exciting new demand response programs rolling out in the MidAtlantic region. As CLEAResult continues to collaborate with utilities to deliver impactful energy efficiency, energy transition, and decarbonization initiatives, a dedicated Program Manager to lead these important programs will ensure that our utility partners and their customers receive a high level of service and innovative offerings that deliver a real benefit to the grid.

Requirements

• 5-8 years project management experience
• 2+ years people management experience
• Self-starter with a positive and outgoing personality
• Strong customer service experience and focus
• Intermediate to advanced proficiency in Microsoft Office applications: Excel, Word, PowerPoint and Outlook
• Demand response program execution experience is required
• Utility program management experience is a plus
• Salesforce/CRM proficiency a plus

Responsibilities

• Manage multiple concurrent contracts and budgets with annual revenue of $2M-$3M
• Execute contracts for compliance and client satisfaction
• Understand client preferences and program deliverables
• Negotiate, execute, and manage contracts
• Direct line and second line supervision of program delivery team
• Matrix style functional direction of support resources for program delivery
• Drive, manage, monitor, and report the timely delivery of program results
• Ensure and facilitate the highest standard of customer service and satisfaction
• Direct management and development of program staff
• Direct and coordinate cross-functional teams (engineering, marketing, software development)
• Develop program processes and make recommendations for improvement
• Technical document review (Project Scope, Manual and Associated Documents)
• Assemble data for invoicing and project reporting activities
• Identify and escalate program issues in a timely manner to the appropriate level of management

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program
• Employee Assistance Program
• Access to on-demand training courses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees