Demand Planner (E-Commerce Online Brand Shop)

LG Electronics • Englewood Cliffs, NJ

185d • $75,000 - $90,000

About The Position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, 'Jeong-do Management', embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Requirements

• Bachelor's degree in related field (Supply Chain/Finance) with 3+ years related work experience in Supply Chain, Operations
• Strong analytical and problem solver
• Excellent communication skills
• Proficiency in MS Office tools
• Advanced MS Excel and Planning systems experience preferred

Responsibilities

• Responsible for managing Inventory Management/PSI (Production, Sales, Inventory) process for the E-Commerce (OBS) business
• Manage order flow towards execution and fulfillment with respective support functions - order management, logistics, BU PSI & CPFR teams
• Support CPFR (Collaborative, Planning, Forecasting, Replenishment) process and activities for E-Commerce (OBS) sales to include consensus with key stakeholders - BU, DXP team, marketing, sales, product management, etc. - towards supporting a target driven demand and replenishment operation
• Oversee call center activities and manage customer support teams to align with business expectations
• Manage inventory levels and reserves leading to improved regional (DC) level fulfillment and inventory balance resulting in fill-rates, customer service levels and in-stock expectations
• Attend weekly CPFR calls - review trends, manage monthly achievement towards target. Monthly PSI and DC supply review
• Support launching of new marketplace activities – point person for OBS customer operations
• Secure inventory to align to monthly targets
• Manage customer expectations, and reduce / resolve end consumer escalations
• Analyze escalation date and implement operational improvements
• Look for ways to improve efficiency of data analysis, reporting and customer operations
• Implement / manage tools that will help to analyze regional demand to optimize inventory stocking goals
• Executing OBS plans, inventory goals and fulfillment strategy and process as needed

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life.
• Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees