Deluxe Merchant Services Representative, Quality Assurance
About The Position
Responsible for assisting the Quality Assurance department in guaranteeing Deluxe Merchant (First American) Services, this individual will be trained in all aspects of QA but will primarily focus on application verification pertaining to pricing and account features. Verifying the information input into various front-end systems. Verifying the original source documents to ensure merchant accounts have been set-up correctly. Verifying various maintenance changes, including name, address, bank account, and other changes and ensuring they have been input correctly and all procedures have been followed. Verifying file builds. Verifying closings to ensure accounts were closed using the correct reason codes in all systems. Verifying additional card number add-ons (Discover, Amex, etc). Using reports to research problems and correct data.
Requirements
- HS/GED and 0 years
- Be PC proficient and have familiarity with MS Office (including Excel and Word)
- Must be 18 years of age or older
Nice To Haves
- Data entry
- Quality Assurance
- 10-key proficiency
- Be very detail oriented as Quality Assurance is held to the highest standards of accuracy
- Be a logical thinker and excel at problem solving
- Have excellent written and oral communication skills to facilitate interdepartmental communication
- Be a self-starter who can accomplish daily goals of finishing all work accurately before the end of his/her shift
- Be able to multitask and “switch gears” by rapidly moving from task to task
- Be punctual and have a good attendance record
Responsibilities
- assisting the Quality Assurance department
- application verification pertaining to pricing and account features
- Verifying the information input into various front-end systems
- Verifying the original source documents to ensure merchant accounts have been set-up correctly
- Verifying various maintenance changes, including name, address, bank account, and other changes and ensuring they have been input correctly and all procedures have been followed
- Verifying file builds
- Verifying closings to ensure accounts were closed using the correct reason codes in all systems
- Verifying additional card number add-ons (Discover, Amex, etc)
- Using reports to research problems and correct data
Benefits
- 401K
- Medical
- Dental
- Vision
- Flexible time off
- Volunteer time off
- Paid maternity/paternity leave
- Tuition reimbursement
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
