Delivery Truck Driver - Non CDL

Ferguson Enterprises • Pomona, CA

451d

About The Position

The Appliances Installation Coordinator at Ferguson is responsible for managing customer relationships and ensuring satisfaction with installation services. This role involves coordinating installation schedules, maintaining accurate work orders, and serving as the primary point of contact for customers regarding their installation needs. The position requires effective communication and organizational skills to support the sales team and track installation progress.

Requirements

• Prior installation coordinating experience is strongly preferred
• Ability to apply expert level product and installation knowledge
• Ability to organize and prioritize work and communicate effectively
• Ability to develop and maintain positive relationships with both internal and external customers
• Familiarity with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information, and product availability
• Contact customers for scheduling of events: pre-site, delivery, and installation
• Update Installation Calendar with pertinent job conditions
• Track and record the number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures, and invoices for storage and processing customer advocacy
• Provide formal and final pricing to customers for services requested
• Act as the point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement savings with company match
• Paid leave (vacation, sick, personal, holiday, and parental)
• Employee assistance programs
• Associate discounts
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed