Delivery Transactions Manager

Airbus • Mobile, AL

9d • Onsite

About The Position

Airbus Americas, Inc is looking for a Delivery Transactions Manager to join our team based in Mobile, AL. The Delivery Transactions Manager is the principal commercial focal point both internally and in front of the customer for all matters related to the Customer Acceptance and Delivery process. In this capacity he/she will lead the Customer Acceptance & Delivery MFT in commercial matters. The Delivery Transactions Manager is responsible for negotiating aircraft delivery transactions with the customer at any level of seniority, including CEO, to ensure on-time and on-quality aircraft deliveries at minimum cost and risk for Airbus while maintaining customer satisfaction. The Delivery Transactions Manager is responsible for mitigating the commercial/financial risks associated with all customer requests or any aspect of aircraft non-compliance to contractual commitments and minimizing exposure on existing fleet or future deliveries. In this perspective, and up to a defined guideline, the jobholder has autonomy to find a settlement with the customer taking into account the commercial and industrial delivery environment. Meet the Team: Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life. Your Working Environment: On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

Requirements

• Required Bachelor’s degree in engineering, business or equivalent.
• Experience: Experience working directly with customers.
• Travel Required: Up to 2 international and 4 domestic trips per year.
• Ability to understand customer’s expectations by constantly assessing and improving the customer relationship by actively listening and clarifying their needs, requirements and occurring concerns.
• Ability to provide precise information to respond to customer needs and requirements and articulate a winning value proposition leading into future business/sales potential in order to ensure a successful and sustainable relationship.
• Ability to verbally communicate in English by carefully applying the adequate vocabulary to various situations with different counterparts.
• Ability to create written correspondences by carefully applying the adequate vocabulary.
• Good foundational technical knowledge of aviation.
• Develop and Execute a Negotiation Strategy: Ability to develop and execute winning negotiation positions and strategies (i.e. product, service & solutions) to meet the requirement of the customer and Airbus.
• Ability to react flexibly and rapidly in case a customer is changing his requirements/requests.
• Ability to identify and react accurately to the behavior and emotions of customers.
• Ability to use effective communication techniques in order to deliver outstanding performance through: a. assessment of target audiences, b. clear objective set, (c) tailored messages, (d) selection of appropriate means, tools and channels.
• Knowledge and application of company rules and policies pertaining to the use of social media.
• Citizenship: Authorized to work in the US.
• Able to work in the US without current or future need for visa sponsorship.

Nice To Haves

• Preferred 7 to 10 years in leadership roles in aviation.
• Foreign language skills (e.g. Spanish, French, German, etc.) are recommended.

Responsibilities

• Protect Airbus’ Interests: 40%
• Appraise the commercial/contractual impact of all aspects of non-compliance through manufacturing to ferry flight.
• Devise commercial settlements for a complex mix of unresolved issues (engineering, manufacturing, supplier, support, contractual, etc.).
• Draft, negotiate and agree the Commitment Letter (CL) prior to the Transfer of Title (ToT).
• Manage and coordinate all internal and external inputs, escalate problems to management level, if necessary, for decision-making.
• Deliver Aircraft: 30%
• Contribute to the achievement of Airbus’ delivery targets by proposing innovative commercial solutions to resolve any combination of outstanding customer issues, whatever their causes.
• Provide feedback experience of commercial and contractual issues to ensure continuous improvement in all functions to minimize Airbus’ exposure.
• Build Customer Relationship and Represent: 25%
• Develop strong business/personal relationships with the airlines representatives community based on-site, together with all the relevant stakeholders in the airline team at their home base.
• Represent as appropriate aircraft deliveries and the Customer Acceptance Delivery (CAD) Multi Functional Team (MFT) in all internal and/or external meetings relating to current or future aircraft acceptance, delivery and follow-up activity (with e.g. design, engineering, manufacturing, customisation, airworthiness, quality, etc.).
• Other Responsibilities:
• Represent Airbus in front of a worldwide multicultural customer community in order to contribute directly to the achievement of customer satisfaction targets.

Benefits

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level