Delivery Trainer, RSR

Amazon•Bel Aire, KS

17h•Onsite

About The Position

Since opening our 'virtual' doors in 1995, Amazon has been pushing the boundaries of ‘possible’ further and further, striving to be the most customer-centric company on Earth. The entire business works hard to delight customers, from online order placement to seamless coordination behind the scenes, emphasizing agility, fluidity, and intentionality, guided by the Leadership Principle of Bias for Action. Rural Super Rural (RSR) is an organization within Amazon dedicated to ensuring customers receive deliveries and are satisfied with service, even in remote areas. RSR combines operations and support teams to innovate the last mile delivery process and bring smiles to customers. Amazon is seeking self-motivated Driver Trainers to build a network of customer-centric Delivery Associates. As a Driver Trainer, you should have a passion for mentoring, be comfortable teaching and guiding large groups, and believe in hands-on training and drive-alongs to instill safe practices. Responsibilities include establishing the right driver training culture, setting up the training experience, and independently instructing sessions. You will educate Delivery Associates on foundational safety, quality, and productivity, adapting to different learning styles and demonstrating best practices. You are expected to exhibit 'Learn and Be Curious' by answering questions and finding information when unsure. Driver Trainers lead by example, demonstrating Amazon Leadership Principles, and play a key role in exceeding customer expectations by ensuring Delivery Associates are prepared to deliver orders on time and accurately. Candidates must be at least 21 years or older due to interstate operating authority commerce regulations. A valid state-appropriate driver’s license is required, along with the ability to obtain and maintain a Driver Qualification File (DQF) and eligibility to drive in accordance with Department of Transportation (DOT) requirements.

Requirements

1+ years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required
Valid and active driver's license
Are 21 years of age or older
Authorized to work in the United States
Eligible to drive in accordance with DOT requirements
Must be able to obtain and maintain a Driver Qualification File

Nice To Haves

Associate’s or Bachelor’s Degree, and/or prior Amazon experience
Demonstrates problem solving and analytical skills
Ability to communicate effectively (written and verbal) across various levels of an organization
History of meeting/exceeding departmental goals
Experience leading teams
Capable of providing direction to team members using independent judgment
Organization and time management skills
Experience delivering training both to individuals and groups
2+ years of professional driving experience
Bachelor’s Degree or 2+ years Amazon experience
Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
Strong organizational, interpersonal, and communication skills
Proven ability to deal with ambiguity and competing priorities

Responsibilities

Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
Work outside and drive different motor vehicles over the road.
Drive in accordance with DOT requirements.
Stay connected to the operation by participating in on-road processes on a regular basis
Be a resource to the delivery station for driver training-related questions
Work as a peer trainer on an as needed basis to support the business.
Motivate, coach, and provide feedback to Delivery Associates during Training
Travel to multiple sites within 50 miles of the home station and have reliable transportation
Operate and navigate a 26,000 pounds or less vehicle
Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training.
Effectively operate a GPS
Associate may be required to gain DOT Regulation Qualification as a condition of the role
Work 40 hours/week, and overtime as required