Delivery Systems Administrator

Bright Horizons Family Solutions•Newton, MA

2d•$90,000 - $100,000•Hybrid

About The Position

The Delivery Systems Administrator is responsible for managing the roadmap and the day-to-day operations of project management/delivery systems such as Microsoft ADO, Jira, Monday.com. The ideal candidate will have previous experience administering Agile project management/delivery tools, maximizing tool functionality, developing enhanced BI/Analytics, troubleshooting and leading project management tool implementations. The incumbent will be a creative self-starter able to recommend creative, user friendly, technical solutions to support Agile delivery best practices. The incumbent will work closely with Tool vendors, Scrum Masters, Product Managers, Project Managers, Release Train Engineers and other supporting IT SMEs (infosec, infrastructure, etc) to ensure that delivery systems yield maximum value with minimum technical and business risk. This is a hybrid role in our Newton, MA office and requires onsite work 3 days a week. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Requirements

Bachelor's Degree in Engineering, Technology, Business, or related field. A minimum of 3 years of additional experience would be considered in lieu of degree.
3 years of Experience working in Agile-based product development organizations
1 year of Microsoft Azure DevOps System Administration experience

Nice To Haves

Prefer that candidate has 1 or more of these certifications, but not required: Certifications – Azure Devops Solutions Expert or other related training. Certified Scrum Master (CSM), Certified SAFe Scrum Master (SSM), Project Management Professional (PMP) or other related certifications

Responsibilities

Lead use of Microsoft Azure DevOps and project management tooling ecosystem across product and engineering teams
Plan and execute a comprehensive roadmap strategy for Microsoft ADO
Manage Supporting day-to-day project management tooling operations
Design and develop enhanced executive and delivery team dashboards and reports
Develop and deliver training to Agile delivery teams
Collaborate with Agile delivery teams to align tool with delivery methodology
Collaborate with vendor partners and internal IT partners to design and put in place effective solutions
Monitor and troubleshoot application environment to minimize business downtime
Lead and execute testing of fixes and new features
Stay up to date on the latest technologies and best practices
Understand Agile (SAFe/Scrum) delivery methodologies
Understand Scrum and Kanban board management best practices
Understand metric best practices (Velocity, Burndowns, WIP Limits, Cycle Time, Lead Time, etc.)
Lead system roadmap strategy reviews
Communicate system changes to end user population
Ensure that feedback from key business owners is fully acknowledged and incorporated into functional specifications, process flow diagrams and project plans to give business leaders the confidence that they are being heard and that their needs will be met
Serve as a communication bridge between product and developers to facilitate understanding of initial requirements, questions, and changes across these groups.
Resolve and/or escalate issues in a timely fashion
Understand how to communicate difficult/sensitive information tactfully for business and technical audiences